about
Call: 1.877.337.5881
General Inquiries:
Email Us
Technical Support:
Email Us
More Help Topics >

Career Opportunities

Our path to providing the utmost quality entertainment, technology and communication services is lead by an energetic team of highly skilled, experienced and professional individuals. If your talent will support our drive and continued fast paced efforts we encourage you to introduce yourself. Please review our current open positions below, and apply today.



Description:


Job Summary:

  • Coordinate the activities of inventory control, receiving, ordering, storing, issuing and shipping of tools, equipment and other supplies.
  • Initiate and compile records for ordering, issuing, shipping, and inventory control.
  • Review records for accuracy of information and maintenance of proper stock levels.
  • Gather and maintain system records and files for completion of required reports.
  • Facilitate the issuance and collection of equipment and other supplies, maintaining detailed records of times and other identifying data on system, contractor and other personnel involved in the transactions.
  • Act as the central point of contact for vendors and contractors in all matters associated with inventory receiving and issuance.
  • Reconcile inventory weekly to track the status of equipment being used by contractors.
  • Research and resolve any inventory discrepancies with contractors on a monthly basis.
  • Safely operate all applicable company vehicles and equipment.
  • Make deliveries to MetroCast office locations and job sites on a routine basis.
  • Map out and drive most efficient route to various locations to minimize delivery time during critical time periods (outages, etc.)
  • Testing and/or repair of equipment or supplies where and when required.
  • Other duties as assigned.
  • Operate PC and MS Office Programs & Inventory Software.

  • High school diploma, G.E.D., or equivalent combination of training and/or experience.
  • Valid driver’s license without driving limitations or suspensions required.
  • Professional verbal communication and telephone skills.
  • Ability to work with detail and produce accurate results.
  • Strong external/internal customer satisfaction focus, sound judgment.
  • Demonstrated capacity to use office equipment, i.e., fax machines, copy machines, postage machines, telephones, etc.
  • Ability to use minor test equipment and understanding of basic electronics preferred.
  • Ability to operate forklift required. • Ability to lift 75 pounds.
  • Able to work non-standard hours.
  • Ability to work in a goal oriented and schedule driven environment with flexibility to work the hours required to meet the demands. *Attendance and punctuality are both essential functions of this position.
Plainfield, CT

Description:


Job Summary:

  • Provide technical support to Business Services sales team during the pre and post-sale phases.
  • Interface and communicate with customers to determine technical requirements and expectations.
  • Responsible for the evaluation of requests for business services and determination of work required to complete installation.
  • Responsible for the site survey, walkout and sketch of customer’s business location for development of BOM for required plant extension and installation work. To include U/G and aerial footages, demarcation point, poles, conduits, drops etc.
  • Responsible for coordinating the construction and installation of MetroCast business services to new Business Customers between the Field Operations and the Business Services Groups.
  • Responsible for communicating status updates to Business Services BSR group keeping customer and sales representatives updated on project status.
  • Work with the Construction Department to ensure that timelines are met for line extensions to business locations and the successful installation of MBS.
  • Provide technical services in the field such as basic troubleshooting of customer phone and computer networks.
  • Responsible for maintaining department spreadsheets that assist in the tracking of MBS related survey appointments, extension construction, installations, quality checks and other related items.
  • Work with the MBS sales team and Business Installers on all business related installations, including the scheduling of outside contractors to complete the business installation, if deemed necessary.
  • Responsible for field inspections of newly installed businesses to assure quality standards are maintained and customer satisfaction is met.
  • Responsible to maintain various reports and documentation as it pertains to MBS related activity.
  • Manage and ensure commercial project execution and completion.
  • Completes other duties and responsibilities, as assigned and/or directed by the system management.

  • High School, G.E.D. diploma or equivalent required.
  • Must have at least 5 years of service and installation technical experience.
  • Thorough knowledge of the business and residential services offered by MetroCast.
  • Knowledge and understanding of small business networks and related network equipment.
  • Knowledge of project management practices and procedures preferred.
  • Knowledge of outside broadband networks utilizing coaxial cable and fiber technologies.
  • NCTI, SCTE training and certification a plus. • Experience with spreadsheets, word-processing and general computer skills preferred
  • Valid driver’s license without driving limitations or suspensions.
  • Ability to lift 100 pounds, no fear of heights, and experience with proper use of hand tools.
  • Enjoy working in a fast paced, results oriented environment.
  • Attendance and punctuality are both essential functions of this position.
Waterford, CT

Description:


Job Summary:

  • Assure project work and documentation meet requirements of the company policies and procedures through observation, communication, post inspection, reporting and final acceptance.
  • Assist Project team with system design inspection and acceptance.
  • Complete job site inspections of work assigned to contract and in-house crews to assure installation and service work completed is in compliance with the requirements of the Contractor Agreement and MetroCast Specifications. Log all craftsmanship deficiencies and procedural discrepancies observed and define the proper resolution(s) to be followed to correct the deficiencies.
  • Receive contractor field inspection reports, perform company field audit report to verify work complete is acceptable. Document and log all findings.
  • Attend project meetings to receive field inspection reports and present audit inspection reports.
  • Assist with the review of project invoices and back up documentation to assure work has been accepted and that the documentation and billing are accurate.
  • Gather and maintain inspection records and files for completion of required reports.
  • Act as the central point of contact for contractors in all matters associated with quality of workmanship and resolution of failures found during inspections, including customer complaints.
  • Other duties as assigned.
  • Operate PC and MS Office Program Software.

  • High School diploma, GED or equivalent combination of training and/or experience required
  • Minimum 5 years telecommunications installation and service experience.
  • Proficient in the use of standard installation and service test equipment.
  • Knowledge of applicable regulatory code requirements; i.e. grounding, minimum separation between cable and electrical wires, etc.
  • Professional verbal communication and telephone skills.
  • Ability to work with detail and produce accurate results.
  • Strong external/internal customer satisfaction focus, sound judgment.
  • Demonstrate capacity to use office equipment, i.e., fax machines, copy machines, postage machines, telephones, etc.
  • Ability to lift 75 pounds
  • Able to work non-standard hours.
  • Ability to work in a goal oriented and schedule driven environment with flexibility to work the hours required to meet the demands. *Attendance and punctuality are both essential functions of this position.
Waterford, CT

Description:


Job Summary:

This dynamic Account Executive (AE) will be responsible for generating new MetroCast Commercial Services cash-flow through the sale of Internet, High Capacity Data, Video and Voice services to Small Business (SOHO), Small/Medium Business (SMB), and Enterprise Customers and Prospects.

  • The AE will protect MetroCast cash-flow by establishing and strengthening Customer relationships and working cross-functionally to improve their service experience, resulting in higher Customer satisfaction and retention.
  • Through the use of consultative selling techniques and application selling, the AE will place MetroCast products and services within the Customers’ business organization.
  • The AE will position MetroCast in the marketplace by demonstrating a thorough understanding of the competitive landscape and emerging technologies.
  • The AE will identify opportunities and develop a strategy and business plan that will exceed revenue quota assignments.
  • The AE will build long-term business relationships with SOHO, SMB, and Enterprise Customers and Prospects.
  • The AE will be expected to focus on customer retention including but not limited to contract renewals.
  • The AE will account manage the Customer and Prospect base.
  • The AE will generate high gross margin MetroCast business using an array of consultative selling skills, financial analysis and cost justification methodology, programmed account cycling, relationship tactics, and prospecting activities to cultivate business relationships with companies, organizations and institutions.
  • The AE will design and deliver sales presentations to prospective clients, develop relationships with individual businesses and the community, and position the MetroCast brand as a key component of the sales strategy.

Preferred Experience and Skills:

  • Internet and Data Networking Technologies, Functionality & Services (LAN, MAN, WAN, VPN)
  • Voice Network Technologies (SIP-PRI, Trunking, T-1, DS3, Frame, VOIP)
  • Understanding and knowledge of Metro Ethernet (DIA, P2P, P-2-Multi)
  • Sales Funnel Management experience, Dynamics CRM, or Salesforce.com type system
  • Maintain accurate and quality sales records and prepare sales and activity reports as required
  • Enthusiastic, goal-oriented, and successful at selling SOHO, SMB, and Enterprise solutions
  • Possess a hunter mentality coupled with a strong drive to win new business
  • Self starter with excellent time management and business sales skills
  • Excellent verbal and written communicator, with strong presentation skills
  • Strong persuasive abilities and negotiating skills
  • Results driven with focus on goal achievement
  • Strong customer service orientation with excellent follow-up
  • Technical aptitude and strong knowledge of computers and the Internet
  • Proficient in MS Excel, MS Word, PowerPoint
  • Team player, able to handle ambiguity, to anticipate and adapt to changes quickly Job Qualifications:
  • B.A. or B.S. Degree preferably in Business or Sales and Marketing, or the equivalent combination of training and/or experience
  • 2 to 3+ years outside B2B sales experience. - 1 to 2+ years of in-depth consultative selling experience to SOHO, SMB, and Enterprise entities.
  • Knowledge, skills and experience in Telecommunications, CLEC, LEC, or Cable industry.
  • Proven track record of successful telecom sales.
  • Proven skills in applications and needs based selling.
  • Strong knowledge of the SMB sales cycle.
  • Ability to build and maintain a sales funnel for overachievement.
  • Capable of accurate sales forecasting based on opportunity analysis.
  • 85+% of sales time out of the office meeting with customers.
  • Must have a reliable vehicle with insurance coverage and valid driver’s license with a good driving record.
Waterford, CT

Description:


Job Summary:

Job Summary

Our Customer Service Representative position is a key company position that contributes to MetroCast’s vision of being the industry leader in customer service through quality, courtesy and teamwork. This position is responsible for educating and assisting our customers so they can make informed decisions about our products and services which include MetroCast Digital Cable TV, High Speed Internet, and Digital Voice service. The Customer Service Representative serves as a front line professional that must be able to provide the highest level of customer satisfaction. This position has extensive contact with the general public, therefore excellent customer satisfaction, communication skills, and attitude is essential.

Job Responsibilities:

  • Handle incoming telephone calls and electronic communication to promote and sell MetroCast products and services; as well as provide billing and general service support.
  • Acquire new customers and upgrade current subscribers through educating on MetroCast products and services.
  • Maintains sales standards and other performance goals set by management.
  • Navigate thru multiple data entry systems and other relevant applications, tools and resources while speaking with customers. 
  • Be an active listener who can show empathy and patience in a non scripted fast pace environment.
  • Responsible for understanding and adhering to Federal Regulations and MetroCast Policies.
  • Maintain customer account confidentiality.
  • Responsible for adhering to an assigned schedule.
  • Punctuality a must.
  • All other duties and responsibilities as assigned.

Job Qualifications:

High school diploma, G.E.D. or equivalent combination of training and/or experience required.
Basic reading, writing and arithmetic skills required.
Prior sales and customer service / call center experience preferred.
Computer literate with the ability to learn customer service software applications.
Ability to work well under pressure, multi task, and remain calm and professional thru stressful or ambiguous situations.
Ability to work a schedule including nights, weekends, holidays and overtime as required.
Must be able to work in a structured environment with assigned processes and procedures.
Knowledge of cable TV, phone and Internet services a plus.
Excellent verbal and written communication skills with the ability to present information and direction in an articulate, organized and professional manner.
Ability to listen and interpret the needs of the customer.
Demonstrate accuracy with detailed work.
Valid driver's license without driving limitations or suspensions.
Attendance and punctuality are both essential function of this position.


If interested, you should notify your supervisor and send your resume to: Harron Communications, 61 Myrock Avenue, Waterford, CT 06385, Attn: Vickie Spakowski.
An Equal Opportunity Employer

Waterford, Connecticut

Description:


Job Summary:

  • Receive new, repaired and used converters from the supplier, repair agency and field service personnel.
  • Prepare and issue converters to field personnel on a daily basis to comply with installation requirements.
  • Burn in, test, modify and perform minor repairs to converters, including, control cable, power cord and related components.
  • Restore cosmetically damaged converters and required documentation in compliance with required procedures.
  • Control and disburse equipment, material and other related items as required.
  • Track inventory of converters and modems to technicians, payment window, repair vendors and contractors.
  • Ability to assist in call center or dispatch when work load permits.

Qualifications:

  • High school diploma, G.E.D., or equivalent combination of training and/or experience required.
  • Professional verbal communication and telephone skills.
  • Ability to work with detail and produce accurate results.
  • Strong external/internal customer satisfaction focus, sound judgment.
  • Demonstrated capacity to use office equipment, i.e., fax machines, copy machines, postage machines, telephones, etc.
  • Ability to use minor test equipment and understanding of basic electronics preferred.
  • Ability to operate forklift preferred.
  • Ability to lift 75 pounds
  • Valid driver’s license, with proven good record.
  • Able to work non-standard hours.
  • Attendance and punctuality are both essential functions of this position.

An Equal Opportunity Employer.

St. Mary's, Maryland

Description:


Job Summary:

Our Customer Service Representative position is a key company position that contributes to MetroCast’s vision of being the industry leader in customer service through quality, courtesy and teamwork. This position is responsible for educating and assisting our customers so they can make informed decisions about our products and services which include MetroCast Digital Cable TV, High Speed Internet, and Digital Voice service. The Customer Service Representative serves as a front line professional that must be able to provide the highest level of customer satisfaction. This position has extensive contact with the general public, therefore excellent customer satisfaction, communication skills, and attitude is essential.

  • Handle incoming telephone calls and electronic communication to promote and sell MetroCast products and services; as well as provide billing and general service support.
  • Acquire new customers and upgrade current subscribers through educating on MetroCast products and services.
  • Maintains sales standards and other performance goals set by management.
  • Navigate thru multiple data entry systems and other relevant applications, tools and resources while speaking with customers.
  • Be an active listener who can show empathy and patience in a non scripted fast pace environment.
  • Responsible for understanding and adhering to Federal Regulations and MetroCast Policies.
  • Maintain customer account confidentiality.
  • Responsible for adhering to an assigned schedule.
  • Punctuality a must.
  • All other duties and responsibilities as assigned.

  • High school diploma, G.E.D., or equivalent combination of training and/or experience required.
  • Basic reading, writing and arithmetic skills required.
  • Prior sales and customer service / call center experience preferred.
  • Computer literate with the ability to learn customer service software applications.
  • Ability to work well under pressure, multi task, and remain calm and professional thru stressful or ambiguous situations.
  • Ability to work a schedule including nights, weekends, holidays and overtime as required.
  • Must be able to work in a structured environment with assigned processes and procedures.
  • Knowledge of cable TV, phone and Internet services a plus.
  • Excellent verbal and written communication skills with the ability to present information and direction in an articulate, organized and professional manner.
  • Ability to listen and interpret the needs of the customer.
  • Demonstrate accuracy with detailed work.
Rochester, NH

Description:


Job Summary:

Contribute to MetroCast’s vision of being the industry leader in customer service through quality, courtesy and teamwork. The Technical Support Representative is responsible for providing phone, e-mail, and chat support for issues pertaining to MetroCast’s High Speed Internet and voice products. The Technical Support Representative serves as a front line support professional who must be able to provide the highest level of customer satisfaction through competent and quick troubleshooting and technical problem resolution. The qualified individual should have 2 to 3 years of relevant experience in a technical support, network engineering or help desk support role. This position has extensive contact with the general public, therefore excellent customer satisfaction, communication skills, and attitude is essential.

Duties include:

  • Troubleshoot, resolve and respond to customer questions received via phone, e-mail, and chat communications with a high degree of customer service, technical expertise and timeliness.
  • Handles incoming telephone calls, covering limited range of customer services in a prompt and professional manner, obtaining all information for resolution of transaction.
  • Maintain current knowledge of all product offerings and technical support procedures in order to provide accurate and timely information and solutions to customers.
  • Answer questions regarding service features, options and pricing.
  • Answer questions regarding use of service with various hardware and software platforms.
  • Walk customers through common hardware and software configurations to maximize product functionality.
  • Troubleshoot basic network and modem functionality.
  • Schedule on-site service calls when necessary.
  • Interact as needed with various MetroCast personnel and departments to ensure resolution of customer transaction.
  • Other duties as requested and required by management.

  • High school diploma, G.E.D., or equivalent combination of training and/or experience required.
  • Experience with personal computers, installing software programs and troubleshooting operating systems, software and hardware. Knowledge of MAC and Windows operating systems (in-depth knowledge of at least one), proficiency with Internet, e-mail, and basic troubleshooting required.
  • Two to Three years of relevant customer and technical support including (but not limited to):
  • Broadband support
  • Cable TV support (digital cable is a plus)
  • Digital Phone experience (IP Telephony)
  • Home networking
  • Thorough knowledge of PC hardware and operating environments including (but not limited to):
  • LAN Technologies including hubs, switches, routers
  • TCP/IP concepts including DHCP and IP addressing.
  • Familiarity with Internet Browsers (MS Internet Explorer, Firefox, Opera, etc)
  • Previous call center experience a plus.
  • Excellent oral and written communication skills, with demonstrated ability to articulate relevant information and directions in an organized, professional and concise manner.
  • Proven listening and analytical skills, with demonstrated ability to obtain key information and resolve complex service problems.
  • Excellent customer service and general administrative skills
  • Must be a flexible, independent, self-motivated problem solver who can consistently work and enjoy a fast pace.
  • Must be able to work in a structured environment with defined processes and procedures.
  • Ability to use multiple systems simultaneously including but not limited to trouble ticket databases, customer databases, troubleshooting software, etc. to record data and create notations in customer’s account records.
  • Demonstrated accuracy with detailed work.
  • Ability to work flexible hours including, evenings, weekends, holidays and overtime as required.
  • Microsoft Office experience a plus.
  • MCSE, MCP, A+ and other certifications are helpful
Rochester, NH

Description:


Job Summary:

Our Customer Service Representative position is a key company position that contributes to MetroCast’s vision of being the industry leader in customer service through quality, courtesy and teamwork. This position is responsible for educating and assisting our customers so they can make informed decisions about our products and services which include MetroCast Digital Cable TV, High Speed Internet, and Digital Voice service. The Customer Service Representative serves as a front line professional that must be able to provide the highest level of customer satisfaction. This position has extensive contact with the general public, therefore excellent customer satisfaction, communication skills, and attitude is essential.

  • Handle incoming telephone calls and electronic communication to promote and sell MetroCast products and services; as well as provide billing and general service support.
  • Acquire new customers and upgrade current subscribers through educating on MetroCast products and services.
  • Maintains sales standards and other performance goals set by management.
  • Navigate thru multiple data entry systems and other relevant applications, tools and resources while speaking with customers.
  • Be an active listener who can show empathy and patience in a non scripted fast pace environment.
  • Responsible for understanding and adhering to Federal Regulations and MetroCast Policies.
  • Maintain customer account confidentiality.
  • Responsible for adhering to an assigned schedule.
  • Punctuality a must.
  • All other duties and responsibilities as assigned.

  • High school diploma, G.E.D., or equivalent combination of training and/or experience required.
  • Basic reading, writing and arithmetic skills required.
  • Prior sales and customer service / call center experience preferred.
  • Computer literate with the ability to learn customer service software applications.
  • Ability to work well under pressure, multi task, and remain calm and professional thru stressful or ambiguous situations.
  • Ability to work a schedule including nights, weekends, holidays and overtime as required.
  • Must be able to work in a structured environment with assigned processes and procedures.
  • Knowledge of cable TV, phone and Internet services a plus.
  • Excellent verbal and written communication skills with the ability to present information and direction in an articulate, organized and professional manner.
  • Ability to listen and interpret the needs of the customer.
  • Demonstrate accuracy with detailed work.
  • Attendance and punctuality are both essential functions of this position.
Belmont, NH

Description:


Job Summary:

The General Manager is responsible for the overall operations of the MetroCast Communications systems in New Hampshire and Maine. The General Manager is responsible for total management (personnel management and functional management) and all public relations efforts needed to attain MetroCast goals.

The General Manager must analyze, assess and refine operational methods, processes and procedures associated with the operational integrity of MetroCast products and services. The General Manager will work in conjunction with all MetroCast General Managers to create consistent procedures and processes to improve efficiencies throughout MetroCast’s systems. The General Manager will work with and provide updates to Harron headquarters personnel.

Job Responsibilities:

  • Provide general management oversight of the New Hampshire and Maine systems, including staffing, employee relations, performance standards and evaluations, compensation recommendations, training, succession planning, and encouragement and maintenance of a discrimination-free and healthy work environment.
  • Participate and provide direction and control in the preparation of the annual operating plan and annual capital and expense budgets.
  • Assure that all functions operate in a cost-effective manner and within the parameters of both the operating plan and the capital and expense budgets.Assure compliance with all existing Federal and State regulations and future legislation impacting the telecommunications industry.
  • Act as a point of contact for Local Franchising Authorities and lead all franchise renewal processes. Maintain relationships and favorable standing with government agencies and representatives. Focus on and promote efforts to foster open dialog with all local community governments.
  • Establish and maintain a positive local presence. Pro-actively participate in local community, charity and civic events. Market MetroCast to positively promote community understanding and appreciation of MetroCast products and services. Encourage participation by MetroCast employees in local community events and programs.
  • Work with Harron headquarters personnel to oversee technical, marketing, customer satisfaction/customer service and sales activities to assure maximum success and to guarantee customer satisfaction.
  • Assure the consistent and high quality delivery of MetroCast products and service. Establish and sustain highest possible level of services delivered and customer satisfaction/relations.
  • Establish and maintain the highest standards of on-the-job safety practices in accordance with MetroCast and OSHA safety requirements and the National Electrical Safety Code.
  • Plan and oversee on-going training as a priority throughout the functional operations of the region.
  • Represent MetroCast in a professional and competent manner. At all times, present a professional attitude and appearance in employee, customer, vendor, and contact interface situations and require the same of all system associates.

Job Qualifications:

  • Bachelor's degree (B.A.), preferred or equivalent combination of training and/or experience considered.
  • Five (5) years of general cable television operational management experience preferred.
  • Thorough knowledge of cable television and telecommunications industry, supervision of personnel, policies and procedures.
  • Familiarity with technical engineering management and daily system technical operations.
  • A strong understanding of video, Internet and voice services.
  • Experience in supervision/management of teams, significant complex projects, and cross functional team management at a leadership level required.
  • Excellent written and verbal communication skills and the ability to influence and negotiate at a senior level.
  • Strong results orientation with the ability to think and communicate strategically, yet manage tactical details.
  • Valid driver’s license and good/safe driving history required.
  • Attendance and punctuality are both essential functions of this position as is the ability to travel throughout the system and to Harron’s headquarters.

AN EQUAL OPPORTUNITY EMPLOYER

 

New Hampshire/Maine

Description:


Job Summary:

Desktop Engineer will work as a member of our IT team providing technical expertise to our employees in the use of supported hardware and software products. The Desktop Engineer will participate in the day to day support of our user community across many areas including workstation procurement, installation, connectivity, software configuration, user profile updates, backups, endpoint protection and general windows computing, Other responsibilities include smart phone connectivity, audio visual and conferencing equipment support.

Job Responsibilities:

  • Provide end-user support and problem resolution for desktop computers, laptop/notebook computers, printers and other devices.
  • Troubleshoot PC and laptop hardware, Windows operating system and Microsoft Office issues.
  • Troubleshoot basic network and telecommunications connectivity issues.
  • Supports and maintains all Windows operating systems in the computing environment.
  • Strong knowledge of printer driver and queue creation, installation, management, and troubleshooting.
  • Create and maintain core desktop image to ensure standards of PC builds using KACE.

Job Qualifications:

  • High school diploma, G.E.D., or equivalent combination of training and/or experience.
  • Minimum of four years of experience in a desktop/systems administration and support position required.
  • Technical diploma from an accredited technical school strongly preferred; MCSE, CCNA or equivalent certifications a plus.
  • Exposure and knowledge of server virtualization, storage management and deployment strategies.
  • Knowledge of Citrix connectivity (i.e. printer redirection, mapping, file security) and installing/maintaining Citrix client, etc.
  • PC and laptop hardware and software installation and troubleshooting skills critical.
  • Must be able work well and troubleshoot quickly in a fast-paced, time-critical environment.
  • Excellent client service, communication (both oral and written) and interpersonal skills required.
  • Willingness to work additional hours when necessary required.
  • Travel to other offices as required.
  • Ability to lift/move objects up to fifty (50) pounds required.
  • Attendance and punctuality are both essential functions of this position.

An Equal Opportunity Employer.

Belmont, NH

Description:


Job Summary:

Our Customer Service Representative position is a key company position that contributes to MetroCast’s vision of being the industry leader in customer service through quality, courtesy and teamwork. This position is responsible for educating and assisting our customers so they can make informed decisions about our products and services which include MetroCast Digital Cable TV, High Speed Internet, and Digital Voice service. The Customer Service Representative serves as a front line professional that must be able to provide the highest level of customer satisfaction. This position has extensive contact with the general public, therefore excellent customer satisfaction, communication skills, and attitude is essential. Job Responsibilities:

  • Handle incoming telephone calls and electronic communication to promote and sell MetroCast products and services; as well as provide billing and general service support.
  • Acquire new customers and upgrade current subscribers through educating on MetroCast products and services.
  • Maintains sales standards and other performance goals set by management.
  • Navigate thru multiple data entry systems and other relevant applications, tools and resources while speaking with customers.
  • Be an active listener who can show empathy and patience in a non scripted fast pace environment.
  • Responsible for understanding and adhering to Federal Regulations and MetroCast Policies.
  • Maintain customer account confidentiality.
  • Responsible for adhering to an assigned schedule.
  • Punctuality a must.
  • All other duties and responsibilities as assigned.

  • High school diploma, G.E.D., or equivalent combination of training and/or experience required.
  • Basic reading, writing and arithmetic skills required.
  • Prior sales and customer service / call center experience preferred.
  • Computer literate with the ability to learn customer service software applications.
  • Ability to work well under pressure, multi task, and remain calm and professional thru stressful or ambiguous situations.
  • Ability to work a schedule including nights, weekends, holidays and overtime as required.
  • Must be able to work in a structured environment with assigned processes and procedures.
  • Knowledge of cable TV, phone and Internet services a plus.
  • Excellent verbal and written communication skills with the ability to present information and direction in an articulate, organized and professional manner.
  • Ability to listen and interpret the needs of the customer.
  • Demonstrate accuracy with detailed work.
Berwick, PA

Description:


Job Summary:

  • Responsible for the hiring, development, supervision, training, and support of local Technical Operations team of installation and service technicians, along with local contract crews. Including up to date training on new technologies and MetroCast products and services.
  • Establish, monitor and maintain daily quota levels and service route schedules. Coordinating quota levels with the Marketing Coordinator and Customer Service Manager to meet projected marketing campaign(s) results.
  • Responsible for customer satisfaction with installation and service work provided.
  • Coordinate construction of new cable plant upgrades, extensions, rebuilds and maintenance work.
  • Manage and supervise warehouse personnel responsible for maintaining equipment and material inventory levels and the distribution of such.
  • Responsible for the technical performance and integrity of the CATV network, including preventive maintenance procedures to meet FCC technical requirements.
  • Responsible for the “Quality Control” inspections of in-house and contract installation and service work.
  • Responsible for after hour’s response to customer service issues, including stand-by scheduling and staffing.
  • Responsible for the timely completion and accurate filing of FCC Leakage, Proof of Performance reports and system/subscriber outage logs. Maintaining local Public File technical documentation.
  • Maintain a good working relationship with local telephone and power utilities, maintaining compliance to pole licensing agreements.
  • Assist in the preparation, development, and administration of technical operations and capital budgets.
  • Responsible for the day-to-day management of the local technical vehicle fleet.
  • Responsible for compliance with State, OSHA, and company safety guidelines and requirements.
  • Provide technical support to other departments; including HSD, marketing, customer service and others. Providing effective and immediate communications whenever customer service is interrupted.
  • Provide technical advice in the assessment, review, selection, and deployment of new technologies, products, and services, including equipment installation and activation in the headend.
  • Assist in the review and hiring of contract crews.
  • Attendance at SCTE and industry engineering conferences, when applicable.

  • Associates Degree in Electronics or related field, or equivalent combination of training and/or experience required.
  • 5 years cable television technical operation experience on a system wide basis.
  • Working knowledge of advanced CATV technologies, including full understanding of the operations and equipment of a CATV headend.
  • Experience supervising contractors and project management. Ability to direct, evaluate, and motivate subordinates.
  • Excellent customer service skills. Strong team building and motivational skills. Strong organizational, analytical, oral and written communications skills.
  • Ability to work independently under stressful situations.
  • Ability to maintain a companywide professional attitude and appearance at all times.
  • A thorough understanding of company policies to ensure compliance and consistent application.
  • Up-to-date knowledge of technological developments within the industry.
  • Able to identify and solve problems efficiently and creatively, taking the initiative to develop new solutions when warranted.
  • Attendance and punctuality are both essential functions of this position.
Berwick, PA

Description:


Job Summary:

  • Installation and construction of outside plant, post and pre-wire work, surveys, and related work as required.
  • Completion of daily installation route.
  • Identification, repair and installation of service cabling using a variety of tools and test equipment.
  • Interaction with customers to provide them with knowledge of their services in a professional and courteous manner.
  • Promote and sell programming services and packages.
  • Care and general maintenance of company assigned vehicles, tools, test equipment and safety equipment.
  • Proper completion of daily work log, work orders, vehicle log and reports.
  • Participate in ongoing Customer Service and technical training as required.
  • Overtime may be required; On-call rotation may be required.
  • Overall troubleshooting of cable television service; identification and repair of various feeder, and when required, trunk and fiber faults using various tools and test equipment; Repair signal leakage and splice all types of cable as required.
  • Responsible for the completion of all daily service installation activity scheduled, including, but not limited to the completion of work orders, sales orders and vehicle reports.

  • High school diploma, G.E.D. or equivalent combination of training and experience
  • Valid driver’s license, with proven good record.
  • Formal electronics training, NCTI, SCTE Certification or equivalent preferred.
  • Ability to perform physically demanding work and lift minimum of 75 lbs.
  • Ability to work non-standard hours (evenings, weekends, etc.)
  • Customer relation skills.
  • Team oriented.
  • Attendance and punctuality are both essential functions of this position
Warsaw, VA

Description:


Job Summary:

Description:

Job Responsibilities: 
This position is responsible for overseeing and managing a 24x7x365, mission critical service provider network for Internet, Phone and Video for MetroCast Communications. 
• Independently manage DWDM/transport network for Virginia and Maryland systems with minimal supervision. 
• Responsible for managing DWDM platforms deployed throughout the network as the senior network personnel located in the Virginia and Maryland systems. 
• Configure, troubleshoot and analyze Fujitsu FLASHWAVE 7420 platforms and ECI Telecom XDM 1000 platforms. 
• In-depth analysis and troubleshooting of escalated, network-impacting issues. 
• Install and configure complete network infrastructures. 
• Operate JDSU optical testing equipment and analyze OTDR readings. Base Models include TB6000, TB8000 and OLP-38. Modules include OTDR, AP, PMD, CD and OSA. Also responsible for the operation of JDSU P5000i Digital Analysis Microscope and FiberChekPRO Analysis Software. 
• Participate in a structured change management process, including through the analysis and identification of changes needed and their impact to the network. Occasional night and weekend hours are required in order to participate in the change management process during designated change windows. 
• Participate in a 24x7 on call rotation to address escalated, network-impacting issues that cannot be addressed through initial troubleshooting by Network Operations Center personnel. 
• Document network design and configuration. 
• Provide professional support to internal and external customers. 
• Other duties as required.

 

Job Qualifications: 
• Bachelor's degree in an Information Technology area or equivalent combination of training and/or experience. 
• Minimum 4-6 years’ experience required as a DWDM/Transport Engineer. 
• Knowledge of DWDM based transport solutions required. 
• Extensive knowledge of Corning SMF-28, SMF-28e+, LEAF and Multimode Optical Fiber required. 
• Extensive knowledge of 2.5mm SC/APC, SC/UPC and 1.25mm LC/UPC fiber optic connector assemblies required. 
• Extensive knowledge of fiber characterization best practices including OTDR, pulse suppression, AP, PMD and CD required. 
• Extensive knowledge of optical fiber microscope inspection and cleaning procedures required. 
• Knowledge of 1, 10 and 100Gbps Ethernet required. 
• Knowledge of SONET required. 
• Knowledge of 1, 2, 4 and 8Gbps FC a plus. 
• Experience in implementing scalable redundant networks required. 
• Knowledge of switching technologies (802.1Q, STP, RSTP, PVST+) required. 
• Knowledge of TCP/IP, UDP and ICMP are required. 
• Cisco CCNP certification a plus. 
• Knowledge of Sun Solaris, Red Hat Linux or CentOS Linux a plus. 
• Ability to thrive in a dynamic, fast-paced environment. 
• Ability to work under pressure with a diverse team. 
• Valid driver’s license, with proven good record. 
• Attendance and punctuality are both essential functions of this position as is the ability to travel throughout the Maryland and Virginia systems and to Harron’s offices in Rochester, NH. 

If interested, send your resume to: Harron Communications, 21 Jarvis Avenue, Rochester, NH 03868, Attention: Director of Network Engineering, or click "Apply for Position" button.

 
An Equal Opportunity Employer 

Warsaw, Virginia

Description:


Job Summary:

  • Provide technical support to Business Services sales team during the pre and post-sale phases. 
  • Interface and communicate with customers to determine technical requirements and expectations. 
  • Responsible for the evaluation of requests for business services and determination of work required to complete installation. 
  • Responsible for the site survey, walkout and sketch of customer’s business location for development of BOM for required plant extension and installation work. To include U/G and aerial footages, demarcation point, poles, conduits, drops etc. 
  • Responsible for coordinating the construction and installation of MetroCast business services to new Business Customers between the Field Operations and the Business Services Groups. 
  • Responsible for communicating status updates to Business Services BSR group keeping customer and sales representatives updated on project status. 
  • Work with the Construction Department to ensure that timelines are met for line extensions to business locations and the successful installation of MBS. 
  • Provide technical services in the field such as basic troubleshooting of customer phone and computer networks. 
  • Responsible for maintaining department spreadsheets that assist in the tracking of MBS related survey appointments, extension construction, installations, quality checks and other related items. 
  • Work with the MBS sales team and Business Installers on all business related installations, including the scheduling of outside contractors to complete the business installation, if deemed necessary. 
  • Responsible for field inspections of newly installed businesses to assure quality standards are maintained and customer satisfaction is met. 
  • Responsible to maintain various reports and documentation as it pertains to MBS related activity. 
  • Responsible to assist the primary Business Installer(s) to ensure a successful installation is achieved in the scheduled timeframes. 
  • Manage and ensure commercial project execution and completion. 
  • Completes other duties and responsibilities, as assigned and/or directed by the system management.

Job Qualifications

  • High School diploma, G.E.D., or equivalent combination of training and/or experience required. 
  • Must have at least 5 years of service and installation technical experience. 
  • Thorough knowledge of the business and residential services offered by MetroCast. 
  • Knowledge and understanding of small business networks and related network equipment. 
  • Knowledge of project management practices and procedures preferred. 
  • Knowledge of outside broadband networks utilizing coaxial cable and fiber technologies. 
  • NCTI, SCTE training and certification a plus. 
  • Experience with spreadsheets, word-processing and general computer skills preferred 
  • Valid driver's license without driving limitations or suspensions. 
  • Ability to lift 100 pounds, no fear of heights, and experience with proper use of hand tools. 
  • Enjoy working in a fast paced, results oriented environment. 
  • Attendance and punctuality are both essential functions of this position. 

An Equal Opportunity Employer 
If interested, send your resume to: Harron Communication, P.O. Box 1147, Saluda, VA 23149 Attn: Jacquelyn Thomas or click on "Apply for Position" button.

King George, Virginia

Equal Opportunity Employment
Click on the link below to download and view the EOE statement for your location.