MetroCast Closed Captioning


For immediate assistance with Closed Captioning in the following areas
please call, fax or email the following:

CT

Phone: 888-339-3605
Fax: 860-443-6031
customerservice@ct.metrocast.net

MD, PA, SC, VA

Phone: 800-633-8578
Fax: 570-802-5640
customerservicemar@metrocast.com

ME & NH

Phone: 800-952-1001
Fax: 603-524-5190
customerservice@metrocast.com

MS

Phone: 1-800-457-5351
Fax: (662) 728-1218
csmgtv3@metrocast.com




Written Complaints


Written complaints may be sent to:
closedcaptioning@metrocast.com
Fax: (610) 993-1100

Or mailed to:
Emily R. Pollack
Vice President and Deputy General Counsel
Harron Communications, L.P.
70 East Lancaster Avenue
Frazer, PA 19355

If you have questions about a written complaint, you can reach Ms. Pollack by calling (610) 993-1086. PLEASE NOTE: This number should only be used in connection with written closed captioning complaints. Immediate concerns should be directed to the number(s) listed above.

Closed Captioning FAQ's

Is closed captioning available on all MetroCast channels?
Closed captioning is provided on most all networks provided on the MetroCast Channel Line ups. MetroCast works with all programmers to ensure that closed captioning is provided on all networks as required, and that we are meeting and providing the appropriate level of service to all our customers. Whereas most networks will provide closed captioning, not all networks programs may be closed captioned.

Why is closed captioning not available on MetroCast On Demand?
Programming that first appeared before January 1, 1998 is not required to provide closed captioning. New programming networks do not have to provide closed captioning for their first four years of service.

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