Career Opportunities

Positions found in CT (2)

CUSTOMER SERVICE REPRESENTATIVE-PART TIME

Description:

Our Customer Service Representative position is a key company position that contributes to MetroCast’s vision of being the industry leader in customer service through quality, courtesy and teamwork. This position is responsible for educating and assisting our customers so they can make informed decisions about our products and services which include MetroCast Digital Cable TV, High Speed Internet, and Digital Voice service. The Customer Service Representative serves as a front line professional that must be able to provide the highest level of customer satisfaction. This position has extensive contact with the general public, therefore excellent customer satisfaction, communication skills, and attitude is essential.

Job Responsibilities:
* Handle incoming telephone calls and electronic communication to promote and sell MetroCast products and services; as well as provide billing and general service support.
• Acquire new customers and upgrade current subscribers through educating on MetroCast products and services.
• Maintain sales standards and other performance goals set by management.
• Navigate thru multiple data entry systems and other relevant applications, tools and resources while speaking with customers.
• Be an active listener who can show empathy and patience in a non scripted fast pace environment.
• Responsible for understanding and adhering to Federal Regulations and MetroCast Policies.
• Maintain customer account confidentiality.
• Responsible for adhering to an assigned schedule.
• Punctuality a must.
• All other duties and responsibilities as assigned.



Experience:

Job Qualifications
• High school diploma or equivalent required. :
• Basic reading, writing and arithmetic skills required.
• Prior sales and customer service / call center experience preferred.
• Computer literate with the ability to learn customer service software applications.
• Ability to work well under pressure, multi task, and remain calm and professional thru stressful or ambiguous situations.
• Ability to work a schedule including nights, weekends, holidays and overtime as required.
• Must be able to work in a structured environment with assigned processes and procedures.
• Knowledge of cable TV, phone and Internet services a plus.
• Excellent verbal and written communication skills with the ability to present information and direction in an articulate, organized and professional manner.
• Ability to listen and interpret the needs of the customer.
• Demonstrate accuracy with detailed work.
• Valid driver's license without driving limitations or suspensions.

An Equal Opportunity Employer

If interested, send your resume to Harron Communications, 61 Myrock Avenue, Waterford, CT 06385, Attn: Vickie Spakowski.

Location: Waterford, CT

Apply Now!
Send email to ctjobs@metrocast.com

CABLE LOCATOR

Description:

Job Responsibilities:
• Responsible for carrying out assigned construction activities locating underground cable plant and utilities in support of new plant construction, rebuilds and existing plant upgrades.
• Responsible for interpreting system maps (paper and electronic) and accurately locating MetroCast underground facilities.
• Provides assistance in investigating facility damages incurred through excavation dig-ins.
• Assists in correcting system mapping information when discrepancies are discovered while performing locates by reporting the finds to his/her immediate supervisor.
• Understands and adheres to applicable construction codes and safety regulations.
• Operates cable detecting equipment, company assigned vehicle and hand tools.
• Demonstrates proficiency and working knowledge of several areas of construction practices of cable routing.
• Handles semi-routine construction duties and problems.
• Recognizes deviation from accepted practices and confirms with senior staff appropriate next steps.
• Receives general instructions on routine work and detailed instructions on new assignments.
• Work is regularly supervised and reviewed for timeliness, accuracy and correct procedures.
• Proper completion of daily work log, work orders, vehicle log and reports.
• Overtime may be required; On-call rotation may be required.
• Overall troubleshooting of cable television service including identification and repair of service cabling and customer premise equipment using a variety of tools and test equipment.
* Other duties as assigned.


Experience:

Job Qualifications:
• High School diploma or equivalent.
• Valid driver’s license, with a proven good record.
• Ability to perform physically demanding work and lift a minimum of 75 lbs.
• Ability to work non-standard hours (Evening, weekends, etc.).
• Customer relations skills.
• Must possess excellent communications skills.
• Team oriented.

If interested, send your resume to: Harron Communications, 61 Myrock Avenue, Waterford, CT 06385, Attn: Keith Hancock

An Equal Opportunity Employer

Location: Waterford, CT

Apply Now!
Send email to ctjobs@metrocast.com

Positions found in MD (2)

QUALITY CONTROL TECHNICIAN

Description:

Job Responsibilities:
• Assure project work and documentation meet requirements of the company policies and procedures through observation, communication, post inspection, reporting and final acceptance.
• Assist Project team with system design inspection and acceptance.
• Complete job site inspections of work assigned to contract and in-house crews to assure installation and service work completed is in compliance with the requirements of the Contractor Agreement and MetroCast Specifications. Log all craftsmanship deficiencies and procedural discrepancies observed and define the proper resolution(s) to be followed to correct the deficiencies.
• Receive contractor field inspection reports, perform company field audit report to verify work complete is acceptable. Document and log all findings.
• Attend project meetings to receive field inspection reports and present audit inspection reports.
• Assist with the review of project invoices and back up documentation to assure work has been accepted and that the documentation and billing are accurate.
• Gather and maintain inspection records and files for completion of required reports.
• Act as the central point of contact for contractors in all matters associated with quality of workmanship and resolution of failures found during inspections, including customer complaints.
• Other duties as assigned.
• Operate PC and MS Office Program Software


Experience:

Job Qualifications:
• Minimum 5 years telecommunications installation and service experience
• Proficient in the use of standard installation and service test equipment.
• Knowledge of applicable regulatory code requirements; i.e. grounding, minimum separation between cable and electrical wires, etc.
• High school diploma, G.E.D., or equivalent combination of training and/or experience required.
• Professional verbal communication and telephone skills.
• Ability to work with detail and produce accurate results.
• Strong external/internal customer satisfaction focus, sound judgment.
• Demonstrated capacity to use office equipment, i.e., fax machines, copy machines, postage machines, telephones, etc.
• Ability to lift 75 pounds
• Able to work non-standard hours.
• Ability to work in a goal oriented and schedule driven environment with flexibility to work the hours required to meet the demands.

If interested, you should notify your supervisor and send your resume to: Harron Communications, 43920 Airport View Drive, Hollywood, MD 20636. Attn: Bobby Pilkerton.


Location: Hollywood, MD

Apply Now!
Send email to bpilkerton@metrocast.com

LOCAL ORIGINATION SALES REPRESENTATIVE

Description:

Job Responsibilities:
• Responsible for supporting Local Origination sales in front and behind the scenes.
• Cold Calling potential clients seeking appointments to discuss Sales Opportunities.
• Promote and sell programming services
• Effectively communicates potential sales and production opportunities with the LO team members
• Assists the producer and production teams meet all scheduled shooting schedules.
• Demonstrates proficiency in and working knowledge of several areas of the Local Originations department.
• Recognizes deviation from accepted practices and confirms with management appropriate next steps.
• Receives general instructions on routine work and detailed instructions on new assignments.
• Work is regularly supervised and reviewed for timeliness, accuracy and correct procedures.
• Willing to work non-traditional hours including weekends and overtime as needed.


Experience:

Job Qualifications:
• High school diploma, G.E.D., or equivalent combination of training and/or experience required.
• Excellent verbal communications and organizational skills.
• Ability to communicate effectively and courteously with clients and team members.
• Demonstrate accuracy with detailed work.
• Basic knowledge of office and studio equipment, basic computer skills including knowledge of Windows, Microsoft Word and Excel programs.
• Excellent customer relations skills.
• Knowledge of cable products and services.
• Previous sales experience preferred.
• Must be a team player.
• Valid driver’s license with proven good record.



If interested, you should notify your supervisor and send your resume to: Harron Communications, 43920 Airport View Dr. Hollywood, MD 20636, Attn. Alisa Casas.



Location: Hollywood, MD

Apply Now!
Send email to acasa@metrocast.com

Positions found in MS (4)

Account Executive 1

Description:

Location: Oxford, MS
Direct Report to: Director of Sales - Business Services

Job Responsibilities:
This dynamic Account Executive (AE) will be responsible for genertating new MetroCast Commercial Services cash-flow through the sale of Internet, High Capacity Data, Video and Voice services to Small Business (SOHO), Small/Medium Business (SMB), and Enterprise Customers and Prospects.
- The AE will protect MetroCast cash-flow by establishing and strengthening Customer relationships and working cross-functionally to improve their service experience, resulting in higher Customer satisfaction and retention.
- Through the use of consultative selling techniques and application selling, the AE will place MetroCast products and services within the Customers' business organization.
- The AE will position MetroCast in the marketplace by demonstration a thorough understanding of the competitive landscape and emerging technologies.
- The AE will identify opportunities and develop a strategy and business plan that will exceed revenue quota assignments.
- The AE willbuild long-term business relationships with SOHO, SMB and Enterprise Customers and Prospects.
- The AE will be expected to focus on customer retention including but not limited to contract renewals.
- The AE will account manage the Customer and Prospect base.
- The AE will generate high gross margin MetroCast business using an array of consultative selling skills, financial analysis and cost justification methodalogy programmed account cycling, relationship tactics, prospecting activities to cultivate business relationships with companies, organizations, and institutions.
- The AE will design and deliver sales presentations to prospective clients, develop relationships with individual businesses and the community, and position the MetroCast brand as a key component of the slaes strategy.

Experience:

Job Qualifications:
- 2 to 3+ years outside B2B sales experience.
- 1 to 2+ years of in-depth concultative selling experience to SOHO, SMB and Enterprise entities.
- Knowledge, skills and experience in Telecommunications, CLEC, LEC or Cable industry.
- Proven track record of successful telecom sales.
- Proven skills in applications and needs based selling.
- Strong knowledge of SMB sales cycle.
- Ability to build and maintain a sales funnel for overachievement.
- Capable of accurate sales forcasting based on opportunity analysis.
- B.A. or B.S. Degree preferably in Business or Sales and Marketing, or the equivalent in work experience.
- 85+% of sales time out of office meeting with customers.
Must have a reliable vehicle with insurance coverage and valid driver's license with a good driving record.

Preferred Qualifications:
- Internet and Data Networking Technologies, Functionality & Services (LAN, MAN, WAN, VPN).
- Voice Network Technologies (SIP-PRI, Trunking, T-1, DS3, Frame, VOIP)
- Understanding and knowledge of Metro Ethernet (DIA, P2P, P-2-Multi)
- Sales Funnel Management experience, Dynamics CRM, or Salesforce.com type system
- Maintain accurate and quality sales records and prepare sales and activity reports as required
- Enthusiastic, goal-oriented, and successful at selling SOHO, SMB and Enterprise solutions
- Posseses a hunter mentality coupled with a strong drive to win new business
- Self starter with excellent time management and business sales skills
- Excellent verbal and written communicator with strong presentation skills
- Stron persuasive abilities and negotiating skills
- Results driven with focus on goal acheivemnet
- Strong customer service orientation with excellent follow-up
- Technical aptitude and strong knowledge of computers and the Internet
- Proficient in MS Excel, MS Word, PowerPoint
- Team Player, able to handle ambiguity and adapt to changes quickly

If interested, send your resume to:
Harron Communications
9 Apple Road
Belmont, NH 03220,
Attention: Christine Jesseman

An Equal Opportunity Employer



Location: Oxford, MS

Apply Now!
Send email to lpell@metrocast.com

WAREHOUSE COORDINATOR (REBUILD)

Description:

Location: South Mississippi
Direct Report to: Regional Business Manager

Job Responsibilities:
Coordinate the activities of inventory control, receiving, ordering, storing, issuing and shipping of tools, equipment and other supplies.
- Initiate and compile records for ordering, issuing, shipping, and inventory control.
- Review records for accuracy of information and maintenance of proper stock levels.
- Gather and maintain system records and files for completion of required reports.
- Facilitate the issuance and collection of equipment and other supplies, maintaining detailed records of times and other identifying data on system, contractor and other personnel involved in the transactions.
- Act as the central point of contact for vendors and contractors in all matters associated with inventory receiving and issuance.
- Working together with the contractor reconcile inventory. Research and resolve any discrepancies on a monthly cycle.
- Testing and/or repair of equipment or supplies where and when required.
- Other duties as assigned.
- Operate PC and MS Office Programs & Inventory Software.

Experience:

Job Qualifications:
- High school diploma, G.E.D., or equivalent combination of training and/or experience required.
- Professional verbal communication and telephone skills.
- Ability to work with detail and produce accurate results.
- Strong external/internal customer satisfaction focus, sound judgment.
- Demonstrated capacity to use office equipment, i.e., fax machines, copy machines, postage machines, telephones, etc.
- Ability to use minor test equipment and understanding of basic electronics preferred.
- Ability to operate forklift preferred.
- Ability to lift 75 pounds.
- Able to work non-standard hours.
- Ability to work in a goal oriented and schedule driven environment with flexibility to work the hours required to meet the demands.

If interested, send your resume to: Harron Communications, 105 Allison Cove, Oxford, MS 38655, Attn: Tonya Thompson.

An Equal Opportunity Employer

Location: Philadelphia, MS

Apply Now!
Send email to tonya.thompson@metrocast.com

CONSTRUCTION COORDINATOR - REBUILD

Description:

Location: Philadelphia, MS
Direct Report to: Regional Construction Manager

Job Responsibilities:
- Responsible for the coordination of all construction projects including aerial and underground new builds and rebuilds.
- Act as liaison between outside contractors and the Technical Department.
- Assign work to contractors, responsible for approving contractor invoices and ensuring accurate and quality work from contractors.
- Responsible for ensuring the structural integrity of the cable system plant.
- Responsible for maintaining the relationship with utility providers, and pole attachment records.
- Act as liaison between MetroCast and city or state public works.
- Coordinate Department of Transportation and local public works projects.
- Oversee all subscriber service requests.
- Ensure timely survey on new subscriber requests and timely construction and activation of new subscriber requests.
- Perform Standby system service (on-call) as scheduled by the technical services group.

Experience:

Job Qualifications:
- High school diploma, G.E.D., or equivalent combination of training and/or experience required.
- Three to five years cable construction experience.
- Basic AC/DC knowledge, electrical comprehension required for cable TV service, installation and maintenance.
- Overall troubleshooting of cable television service.
- Use of cable construction equipment, fault locators, volt/ohm meter, CLI detection meter, signal strength meter, etc.
- Ability to lift 75 pounds and perform physically demanding work.
- Valid driver’s license with proven good record.
- Ability to work non-traditional hours.
- Excellent customer relations skills.

If interested, you should send your resume to: Harron Communications, 105 Allison Cove, Oxford, MS 38655, Attn: Laurie Pell.

An Equal Opportunity Employer

Location: Philadelphia, MS

Apply Now!
Send email to lpell@metrocast.com

ADMINISTRATIVE ASSISTANT INTERN Part Time

Description:

Location: Oxford, MS
Direct Report to: Regional Business Manager

Job Responsibilities:
- Provide administrative support to Regional Managers, which may include correspondence, typing, photocopying, filing, research and various projects.
- Practice good judgment, discretion and confidentiality of sensitive information regarding activities.
- Organize and maintain accounts payable filing system.
- Perform coding of invoices and batch processing.
- Resolve vendor disputes.
- Create Excel spreadsheets, Word documents and PowerPoint presentations.
- Coordinate calendars and scheduling of appointments.
- Responsible for assisting with the preparation and coordination of on and off-site meetings, including hotel arrangements, catering, audio/visual needs, etc.
- Attend meetings as required and communicate and coordinate required actions.
- Organize and maintain files.
- Participate in ongoing customer service and technical training as required.
- Work in a professional environment with monitored productivity.
- And other duties which may be assigned by a Regional Manager.

Experience:

Job Qualifications:
- High school diploma or equivalent required.
- Excellent written and verbal communications, organizational and customer relations skills.
- Demonstrated judgment and ability to manage confidential information.
- Demonstrated accuracy with detailed work.
- Ability to multi-task and attention to detail.
- Self motivated; ability to organize, plan and perform assigned duties with minimal supervision.
- Computer literate with working knowledge of Windows, Microsoft Word, Excel and PowerPoint programs.
- Excellent customer relation skills.
- Must be a team player.

If interested, you should send your resume to:
Harron Communications
105 Allison Cove
Oxford, MS 38655
Attn: Tonya Thompson

An Equal Opportunity Employer

Location: Oxford, MS

Apply Now!
Send email to tonya.thompson@metrocast.com

Positions found in NH (14)

CUSTOMER SERVICE REPRESENTATIVE(2 spots) Belmont

Description:

Job Summary
Our Customer Service Representative position is a key company position that contributes to
MetroCast’s vision of being the industry leader in customer service through quality, courtesy and
teamwork. This position is responsible for educating and assisting our customers so they can make
informed decisions about our products and services which include MetroCast Digital Cable TV, High
Speed Internet, and Digital Voice service. The Customer Service Representative serves as a front
line professional that must be able to provide the highest level of customer satisfaction. This
position has extensive contact with the general public, therefore excellent customer satisfaction,
communication skills, and attitude is essential.





Experience:

Job Responsibilities:
• Handle incoming telephone calls and electronic communication to promote and sell MetroCast
products and services; as well as provide billing and general service support.
• Acquire new customers and upgrade current subscribers through educating on MetroCast products
and services.
• Maintains sales standards and other performance goals set by management.
• Navigate thru multiple data entry systems and other relevant applications, tools and resources
while speaking with customers.
• Be an active listener who can show empathy and patience in a non scripted fast pace
environment.
• Responsible for understanding and adhering to Federal Regulations and MetroCast Policies.
• Maintain customer account confidentiality.
• Responsible for adhering to an assigned schedule.
• Punctuality a must.
• All other duties and responsibilities as assigned.

Job Qualifications:
• High school diploma or equivalent required.
• Basic reading, writing and arithmetic skills required.
• Prior sales and customer service / call center experience preferred.
• Computer literate with the ability to learn customer service software applications.
• Ability to work well under pressure, multi task, and remain calm and professional thru
stressful or ambiguous situations.
• Ability to work a schedule including nights, weekends, holidays and overtime as required.
• Must be able to work in a structured environment with assigned processes and procedures.
• Knowledge of cable TV, phone and Internet services a plus.
• Excellent verbal and written communication skills with the ability to present information and
direction in an articulate, organized and professional manner.
• Ability to listen and interpret the needs of the customer.
• Demonstrate accuracy with detailed work.

If interested, you should send your resume to: Harron Communications, 9 Apple Road, Belmont, NH 03220, Attn: Donna Cannon.
An Equal Opportunity Employer


Location: Belmont, NH

Apply Now!
Send email to jobs@metrocast.com

INFORMATION TECHNOLOGY INTERN

Description:

The IT Intern will work as a member of our IT team providing technical expertise to our employees in the use of supported hardware and software products. The IT Intern will participate in the day to day support of our user community across many areas including desktop, laptop procurement, installation, connectivity, software configuration, user profile updates, backups, general Windows computing, Smartphone's, audio visual and conferencing equipment. The IT Intern will participate in procurement activities for acquisition of information systems, including preparation of acquisition plans, requests for proposal, and statements of work, technical specifications, and acceptance criteria.

Experience:

* Experience with Windows XP and Windows 7 operating systems
* Basic Hardware Installation & Troubleshooting (Desktop/Laptop, Printers, etc.)
* Exposure to Microsoft Office 2003/2007 (Word, Excel, Power Point, Access, etc.)
* Exposure to Microsoft Outlook & Exchange
* Familiar with Workstation configurations, migrations, upgrades & deployments.
* General knowledge of Windows 2008 Server, Active Directory, Remote Access & VPN's
* Excellent client service , communication (both oral & written) & interpersonal skill required
* Effective written communications, logical planning ability, interpersonal skills
* Ability to lift/move objects up to fifty (50) pounds required

If interested, you should notify your supervisor and send your resume to: Harron Communications, LP, 70 E. Lancaster Avenue, Frazer, PA 19355 Attn:
John Deacon

Location: Rochester, NH

Apply Now!
Send email to jobs@metrocast.com

SENIOR NETWORK ENGINEER-INFRASTRUCTURE ENGINEERING

Description:

This position is responsible for assisting the Network Engineering Manager with the operation, maintenance and installation of the networking infrastructure at MetroCast Cablevision.
* Day to day operation of Brocade enterprise class switches and routers including SX, RX, MLX, XMR and MLXe.
* Day to day operation of Cisco switches and routers.
* Day to day operation of Juniper firewalls. Models include ISG2000, ISG1000, SSG-520, SSG-140, SSG-20 and SSG-5.
* Day to day operation of Juniper SA2000 VPN appliances.
* Day to day operation of a multicast video network environment.
* Day to day operation of a continuously operated enterprise class datacenter..
* Installation and configuration of complete network infrastructures as designed by the Network Engineering Manager and the Principal Architect.
* Participation in a 24x7 on call rotation.
* Participation in a structured change management process.
* Occasional night and weekend shifts are required in order to implement changes during designated change windows.
* Documentation of network design and configuration.
* Providing professional support to customers both internal and external.
* Other duties as required.

Experience:

* Bachelor's degree in an Information Technology area or equivalent experience.
* Minimum 10-12 years experience required as a Network Administrator.
* Cisco CCNP certification preferred.
* Extensive knowledge of routing protocols including OSPF and BGP required.
* Knowledge of network address translation and policy based routing required.
* Knowledge of IPSec required.
* Extensive knowledge of switching technologies (802.1Q, STP, RSTP, PVST+ etc) required.
* Knowledge of TCP/IP, UDP and ICMP are required.
* Knowledge of multicast routing protocols such as PIM as well as IGMPv1, v2 and v3 required.
* Knowledge of IPv6 required.
* Knowledge of firewall technologies and the ability to generate rule sets required.
* Experience in implementing scalable redundant networks required.
* Knowledge of wireless Ethernet technologies (802.11a, 802.11b, 802.11g, 802.1x) a plus.
* Knowledge of directory services (LDAP, AD) and RADIUS a plus.
* Knowledge of Sun Solaris, Red Hat Linux or CentOS Linux a plus.
* Ability to thrive in a dynamic, fast-paced environment.
* Ability to work under pressure with a diverse team.
* Ability to work under minimal supervision.

If interested, you should notify your supervisor and send your resume to: Harron Communications, 9 Apple Road, Belmont, NH 03220 or email hsdjobs@metrocastcablevision.com

An Equal Opportunity Employer

Location: Rochester, NH

Apply Now!
Send email to hsdjobs@metrocastcablevision.com

CUSTOMER SERVICE REPRESENTATIVE – 2ND SHIFT

Description:

Job Summary
Our Customer Service Representative position is a key company position that contributes to MetroCast’s vision of being the industry leader in customer service through quality, courtesy and teamwork. This position is responsible for educating and assisting our customers so they can make informed decisions about our products and services which include MetroCast Digital Cable TV, High Speed Internet, and Digital Voice service. The Customer Service Representative serves as a front line professional that must be able to provide the highest level of customer satisfaction. This position has extensive contact with the general public, therefore excellent customer satisfaction, communication skills, and attitude is essential.
Job Responsibilities:
- Handle incoming telephone calls and electronic communication to promote and sell MetroCast products and services; as well as provide billing and general service support.
- Acquire new customers and upgrade current subscribers through educating on MetroCast products and services.
- Maintains sales standards and other performance goals set by management.
- Navigate thru multiple data entry systems and other relevant applications, tools and resources while speaking with customers.
- Be an active listener who can show empathy and patience in a non scripted fast pace environment.
- Responsible for understanding and adhering to Federal Regulations and MetroCast Policies.
- Maintain customer account confidentiality.
- Responsible for adhering to an assigned schedule.
- Punctuality a must.
- All other duties and responsibilities as assigned.

Experience:

Job Qualifications:
- High school diploma, G.E.D., or equivalent combination of training and/or experience required.
- Basic reading, writing and arithmetic skills required.
- Prior sales and customer service / call center experience preferred.
- Computer literate with the ability to learn customer service software applications.
- Ability to work well under pressure, multi task, and remain calm and professional thru stressful or ambiguous situations.
- Ability to work a schedule including nights, weekends, holidays and overtime as required.
- Must be able to work in a structured environment with assigned processes and procedures.
- Knowledge of cable TV, phone and Internet services a plus.
- Excellent verbal and written communication skills with the ability to present information and direction in an articulate, organized and professional manner.
- Ability to listen and interpret the needs of the customer.
- Demonstrate accuracy with detailed work.
If interested, you should notify your supervisor and send your resume to: Harron Communications, 21 Jarvis Avenue, Rochester, NH 03868 Attn: Tony Graves.

Location: Rochester, NH

Apply Now!
Send email to jobs@metrocast.com

NATIONAL TECHNICAL SUPPORT MANAGER

Description:

Contribute to MetroCast’s vision of being the industry leader in customer service through ensuring quality, courtesy and teamwork. This position is responsible for the daily guidance and management of our 24 x 7 Technical Support service center in Rochester, NH. Responsibilities include a singular focus that ensures and improves customer satisfaction and results in our Technical Support team’s performance meeting the expectations and goals of MetroCast.

Job Responsibilities:
• Oversee the day-to-day operations of the Technical Support service center.
• Provide direction and guidance to ensure consistent achievement of key performance metrics and company initiatives.
• Recruit, interview and hire staff as required.
• Identify performance needs and ensure proper training of Technical Support staff to meet those needs.
• Set goals and track progress of employee performance relative to departmental standards and company expectations.
• Communicate and manage company call center policies and procedures.
• Develop, analyze and implement new strategies and procedures.
• Formulate and enforce work standards, assign schedules, review departmental performance, and identify and implement performance improvements.
• Direct supervision of personnel assigned within functions as supervisors, trainers, and support personnel.
• Develop, track, monitor and ensure adherence to Technical Support Representatives’ work schedules.
• Identify and eliminate barriers to accuracy, productivity, and quality.
• Contributes to the company’s financial objectives by managing expenses and generating new and creative methods to promote and sell MetroCast services.
• Ensure calls are handled professionally and efficiently.
• Ensure monthly and annual performance reports / evaluations are completed for Technical Support teams.
• Handle escalated customer issues and ensure customer satisfaction and retention.
• Perform managerial functions associated with workflow improvements, quality assurance and technology enhancements.
• Assist in the preparation of annual budgets and achievement of all financial objectives.
• Attend industry training and seminars as required to enhance and evolved Technical Call Center.
• Perform other duties as requested.


Experience:

• Associates degree in Business preferred, or minimum 3-5 years experience supervising or managing in fast-paced Call Center environment.
• Familiar with standard concepts, practices, and procedures within the call center industry.
• Experience in Technical Support and personnel management is recommended.
• Demonstrated working knowledge in networking, RF troubleshooting, email application trouble shooting, DHCP, VOIP, wireless, software and operating systems.
• Proven record for attaining superior customer service levels and an ability to arbitrate customer issues.
• Strong leadership and interpersonal skills.
• Ability to communicate orally and in writing in a clear, concise and straightforward manner.
• Ability to make decisions and solve problems while working under pressure
• Ability to communicate with all levels of management and company personnel.
• Ability to maintain confidentiality.
• Experience with technical support of cable and Internet products a plus.
• Demonstrated accuracy with detail work.
• Solid understanding and use of computer basics (Windows, Excel, Word, Email, and Internet).
• Flexibility with work schedule required (Some travel required).


Send your resume to: Harron Communications, 70 E. Lancaster Avenue, Frazer, PA 19355, Attn: Bill Beitel.


Location: Rochester, NH

Apply Now!
Send email to jobs@harron.com

TECHNICAL SUPPORT REPRESENTATIVE

Description:

Job Responsibilities
Contribute to MetroCast’s vision of being the industry leader in customer service through quality, courtesy and teamwork. The Technical Support Representative is responsible for providing phone, e-mail, and chat support for issues pertaining to MetroCast’s High Speed Internet and voice products. The Technical Support Representative serves as a front line support professional who must be able to provide the highest level of customer satisfaction through competent and quick troubleshooting and technical problem resolution. The qualified individual should have 2 to 3 years of relevant experience in a technical support, network engineering or help desk support role. This position has extensive contact with the general public, therefore excellent customer satisfaction, communication skills, and attitude is essential.
Duties include:
- Troubleshoot, resolve and respond to customer questions received via phone, e-mail, and chat communications with a high degree of customer service, technical expertise and timeliness.
- Handles incoming telephone calls, covering limited range of customer services in a prompt and professional manner, obtaining all information for resolution of transaction.
- Maintain current knowledge of all product offerings and technical support procedures in order to provide accurate and timely information and solutions to customers.
- Answer questions regarding service features, options and pricing.
- Answer questions regarding use of service with various hardware and software platforms.
- Walk customers through common hardware and software configurations to maximize product functionality.
- Troubleshoot basic network and modem functionality.
- Schedule on-site service calls when necessary.
- Interact as needed with various MetroCast personnel and departments to ensure resolution of customer transaction.
- Other duties as requested and required by management.

Experience:

Job Qualifications
- High school diploma, G.E.D., or equivalent combination of training and/or experience required.
- Experience with personal computers, installing software programs and troubleshooting operating systems, software and hardware. Knowledge of MAC and Windows operating systems (in-depth knowledge of at least one), proficiency with Internet, e-mail, and basic troubleshooting required.
- Two to Three years of relevant customer and technical support including (but not limited to):
- Broadband support
- Cable TV support (digital cable is a plus)
- Digital Phone experience (IP Telephony)
- Home networking
- Thorough knowledge of PC hardware and operating environments including (but not limited to):
- LAN Technologies including hubs, switches, routers
- TCP/IP concepts including DHCP and IP addressing.
- Familiarity with Internet Browsers (MS Internet Explorer, Firefox, Opera, etc)
- Previous call center experience a plus.
- Excellent oral and written communication skills, with demonstrated ability to articulate relevant information and directions in an organized, professional and concise manner.
- Proven listening and analytical skills, with demonstrated ability to obtain key information and resolve complex service problems.
- Excellent customer service and general administrative skills
- Must be a flexible, independent, self-motivated problem solver who can consistently work and enjoy a fast pace.
- Must be able to work in a structured environment with defined processes and procedures.
- Ability to use multiple systems simultaneously including but not limited to trouble ticket databases, customer databases, troubleshooting software, etc. to record data and create notations in customer’s account records.
- Demonstrated accuracy with detailed work.
- Ability to work flexible hours including, evenings, weekends, holidays and overtime as required.
- Microsoft Office experience a plus.
- MCSE, MCP, A+ and other certifications are helpful.
If interested, you should notify your supervisor and send your resume to: Harron Communications, 21 Jarvis Avenue, Rochester, NH 03868 or email hsdjobs@metrocastcablevision.com.

Location: Rochester, NH

Apply Now!
Send email to hsdjobs@metrocastcablevision.com

SYSTEMS ENGINEERING MANAGER – Infrastructure Eng.

Description:

Job Summary
This position is responsible for leading and managing projects and a team of Systems engineers that designs, develops, architects, and deploys the Linux, Windows, and storage systems infrastructure at MetroCast.
Job Responsibilities:
- Overseeing and managing a team of Windows, Linux, and storage systems engineers.
- Working with the Sr. Director of Engineering and Director of Network Engineering to determine project requirements.
- Developing detailed project plans based on project requirements and managing the project and associated resources through to completion.
- Assistance with developing the department’s annual capital and expense budgets.
- Development of department processes, procedures, and documentation.
- Assisting with the interview and hiring process of additional department resources.
- Act as an escalation resource during service outages and providing timely updates to the Network Operation Center and other department managers.
- Participation in a 24x7 on-call rotation.
- Participation in a structured change management process.
- Occasional night and weekend shifts are required in order to implement changes during designated downtime windows.
- Responsible for direct supervision of the systems engineering team including but not limited to coaching, constructive feedback, enforcing policy, guidance and annual performance reviews.
- Providing professional support to customers, both internal and external.

Experience:

Job Qualifications:
- Bachelor's degree in Information Technology area or equivalent combination of training and/or experience.
- Minimum 5 year’s experience required as a Windows or Unix/Linux Systems Administrator.
- Minimum 3 year’s experience in a supervisory capacity.
- Solid grasp of Linux/Unix and/or Windows fundamentals.
- Knowledge of Storage Area Networks (SANs) and disk layout fundamentals.
- Knowledge of virtualization technologies such as VMWare.
- Experience in managing complex systems infrastructure projects.
- General knowledge of networking required.
- Clear and effective communication skills, both written and spoken.
- Ability to thrive in a dynamic, fast-paced environment.
- Ability to work under pressure with a diverse team.
- Ability to work independently with minimal supervision.
- Ability to conduct yourself in a professional manner and thoroughly complete tasks and responsibilities.
If interested, send your resume to: Harron Communications, 21 Jarvis Ave, Rochester, NH 03868, Attn: Aaron Brace, or email hsdjobs@metrocast.com.

Location: Rochester, NH

Apply Now!
Send email to hsdjobs@metrocast.com

TIER II NOC ANALYST

Description:

Job Responsibilities:
- Provide advance technical support assistance and act as technical resource to Technical Support,
- Take ownership of advanced troubleshooting needs for customer inquiries that are escalated through various support channels including Technical Support, Customer Service, Business Service or Management.
- Take ownership of the identification and resolution of service delivery issues, service outages, network alarms or component level problems with an eye on timey escalations, communication and documentation.
- Act as first Tier support for Direct Internet Access fiber customers, including troubleshooting, documentation, escalations and resolution of service issues
- Investigate/troubleshoot service related issues, escalating as needed and updating/closing out trouble tickets reflecting finding / resolutions.
- Work with Technical Support leadership staff and other MetroCast departments to resolve technical support escalations and aid in establishing standard procedures to resolve recurring or common technical issues.
- Follow documented policies and procedures relative to business subscriber support including answering and responding to phone calls and emails from business class subscribers with an eye on resolving issues and providing an excellent customer service experience.
- Work with third party vendors to ensure subscribed services are operational.
- Maintain current knowledge of all product offerings, support procedures, service delivery technology, systems and key individuals in order to provide effective and timely information, escalation and solutions to customers.
- Access databases, ticketing tools or other electronic files and/or paper reference materials to locate customer records and update or respond in a timely manner.
- Schedule on-site service calls and/or work with field personnel to resolve service issues.
- Responsible for understanding and adhering to Federal Regulations and MetroCast Policies.
- Maintain customer account confidentiality.
- Other duties as requested and required by management.

Experience:

- High school diploma, G.E.D., or equivalent combination of training and/or experience required. Two to Three years of proven technical support experience including (but not limited to):
- Broadband support
- Network administration
- Digital Phone support experience (IP Telephony)
- Home networking installation/support
- CCENT required/CCNA is preferred.
- MCP/MCSA/MCSE is a plus.
- Working knowledge of various email platforms is required.
- Working knowledge of Microsoft/Mac Operating systems and Microsoft Office suite .
- Working knowledge of DNS and TCP/IP is required.
- Networking and DOCSIS trouble shooting knowledge is required.
- Working Knowledge of Linux/Unix a plus.
- Working knowledge of Wireless Router configurations and support.
- Excellent oral and written communication skills, with demonstrated ability to articulate relevant information and directions in an organized, professional and concise manner.
- Proven listening and analytical skills, with demonstrated ability to obtain key information and resolve complex service problems.
- Excellent customer service and general administrative skills.
- Must be a flexible, independent, self-motivated problem solver who can consistently work within and enjoy a fast paced environment.
- Must be able to work in a structured environment with defined processes and procedures.
- Ability to use multiple systems simultaneously including but not limited to trouble ticket databases, customer databases, troubleshooting software, etc. to record data and create notations in customer’s account records.
- Ability to work flexible hours including, evenings, weekends, holidays and overtime as required.
- Demonstrated accuracy with detailed work.
If interested, you should send your resume to: Harron Communications, 21 Jarvis Avenue, Rochester, NH 03868 or email hsdjobs@metrocastcablevision.com.

Location: Rochester, NH

Apply Now!
Send email to hsdjobs@metrocastcablevision.com

SR. NETWORK ENGINEER – INFRASTRUCTURE ENGINEERING

Description:

Job Responsibilities:
This position is responsible for assisting the Network Engineering Manager with the operation, maintenance and installation of the networking infrastructure at Metrocast Cablevision.
- Day to day operation of Brocade enterprise class switches and routers including SX, RX, MLX, XMR and MLXe.
- Day to day operation of Cisco switches and routers.
- Day to day operation of Juniper firewalls. Models include ISG2000, ISG1000, SSG-520, SSG-140, SSG-20 and SSG-5.
- Day to day operation of Juniper SA2000 VPN appliances.
- Day to day operation of a multicast video network environment.
- Day to day operation of a continuously operated enterprise class datacenter.
- Installation and configuration of complete network infrastructures as designed by the Network Engineering Manager and the Principal Architect.
- Participation in a 24x7 on call rotation.
- Participation in a structured change management process.
- Occasional night and weekend shifts are required in order to implement changes during designated change windows.
- Documentation of network design and configuration.
- Providing professional support to customers both internal and external.
- Other duties as required.

Experience:

Job Qualifications:
- Bachelor's degree in an Information Technology area or equivalent combination of training and/or experience.
- Minimum 10-12 years experience required as a Network Administrator.
- Cisco CCNP certification preferred.
- Extensive knowledge of routing protocols including OSPF and BGP required.
- Knowledge of network address translation and policy based routing required.
- Knowledge of IPSec required.
- Extensive knowledge of switching technologies (802.1Q, STP, RSTP, PVST+ etc) required.
- Knowledge of TCP/IP, UDP and ICMP are required.
- Knowledge of multicast routing protocols such as PIM as well as IGMPv1, v2 and v3 required.
- Knowledge of IPv6 required.
- Knowledge of firewall technologies and the ability to generate rule sets required.
- Experience in implementing scalable redundant networks required.
- Knowledge of wireless Ethernet technologies (802.11a, 802.11b, 802.11g, 802.1x) a plus.
- Knowledge of directory services (LDAP, AD) and RADIUS a plus.
- Knowledge of Sun Solaris, Red Hat Linux or CentOS Linux a plus.
- Ability to thrive in a dynamic, fast-paced environment.
- Ability to work under pressure with a diverse team.
- Ability to work under minimal supervision.
If interested, send your resume to: Harron Communications, 9 Apple Road, Belmont, NH 03220 or email hsdjobs@metrocastcablevision.com.

Location: Rochester, NH

Apply Now!
Send email to hsdjobs@metrocastcablevision.com

TIER III NOC ANALYST

Description:

Job Description:
The Tier III NOC Analyst will be heavily involved in monitoring and troubleshooting various network elements in a 24x7 environment. The right candidate will have a minimum of 4 years¡¦ experience working in a Network Operations Center, troubleshooting network issues and resolving general systems issues. The Tier III NOC Analyst will learn and apply new technical skills to support the interdepartmental objectives including: utilizing various network monitoring and management tools to detect and analyze alarms and network events; troubleshooting core network elements to resolve issues and restore service; proactively analyzing network activity and maintaining core network devices; effectively communicating and escalating alarms ensuring quick resolution; completing trouble tickets to document alarms and events; monitoring and reacting to alarms and events related to enterprise-class business fiber accounts; and answering incoming telephone calls to the NOC.
Job Responsibilities:
- Monitoring, maintenance and troubleshooting of production network infrastructures, including Brocade and Cisco enterprise routers and switches, optical network elements, and an enterprise class datacenter.
- Perform network configuration changes to restore service.
- Proactively analyze network capacity, throughput and activity.
- Monitor MetroCast HSD, Voice, Video and other service offerings and initiate appropriate action to other MetroCast departments or vendors as required.
- Work with third party vendors to ensure subscribed services are operational.
- Maintain current knowledge of all product offerings, support procedures, service delivery technology, systems and key individuals in order to provide effective and timely information, escalation and solutions to customers.
- Monitor and troubleshoot service-related problems with enterprise-class DIA (fiber) accounts.
- Open, update and close trouble tickets, initiate and participate in conference bridges, and communicate status updates during service outage or network events.
- Work with other MetroCast departments to resolve technical escalations and aid in establishing standard procedures to resolve recurring or common technical issues.
- Responsible for understanding and adhering to Federal Regulations and MetroCast Policies.
- Providing professional support to customers both internal and external.
- Mentor less experienced NOC Analysts.
- Participation in a 24x7 on call rotation.
-Participation in a structured change management process.
- Occasional off-hours (night and weekend) shifts are required in order to implement changes during designated change windows.
-Other duties as required.

Experience:

Job Qualifications:
- Associates Degree or equivalent combination of training and/or experience required.
- 4+ years’ experience in an NOC environment or Network Administration position required.
- Cisco CCNA required. CCNP preferred.
- Working knowledge of routing protocols (including OSPF and BGP) required.
- Working knowledge of switching technologies (802.1Q, SP, RSTP, PVST, etc) required.
- Working knowledge of TCP/IP, UDP and ICMP required.
- Working knowledge of firewall technologies and rule sets required.
- Knowledge of network address translation and policy based routing preferred.
- Knowledge of Multicast routing protocols (PIM, IGMPv1, v2 and v3) preferred.
- Knowledge of IPv6 preferred.
- Knowledge of wireless Ethernet technologies a plus.
- Knowledge of Sun Solaris, Red Hat Linux or CentOS Linux a plus
- Excellent oral and written communication skills required, with demonstrated ability to articulate relevant information and directions in an organized, professional and concise manner.
- Proven listening and analytical skills, with demonstrated ability to obtain key information and resolve complex service problems.
- Ability to thrive in a dynamic, fast-paced environment.
- Ability to work under pressure with a diverse team.
- Ability to work under minimal supervision.
If interested, send your resume to: Harron Communications, 21 Jarvis Avenue, Rochester, NH 03868 or email hsdjobs@metrocastcablevision.com.

Location: Rochester, NH

Apply Now!
Send email to hsdjobs@metrocastcablevision.com

BUSINESS SERVICES TECHNICIAN

Description:

Job Responsibilities:
- Provide technical support to Business Services sales team during the pre and post-sale phases.
- Interface and communicate with customers to determine technical requirements and expectations.
- Responsible for the evaluation of requests for business services and determination of work required to complete installation.
- Responsible for the site survey, walkout and sketch of customer¡¦s business location for development of BOM for required plant extension and installation work. To include U/G and aerial footages, demarcation point, poles, conduits, drops etc.
- Responsible for coordinating the construction and installation of MetroCast business services to new Business Customers between the Field Operations and the Business Services Groups.
- Responsible for communicating status updates to Business Services BSR group keeping customer and sales representatives updated on project status.
- Work with the Construction Department to ensure that timelines are met for line extensions to business locations and the successful installation of MBS.
- Provide technical services in the field such as basic troubleshooting of customer phone and computer networks.
- Responsible for maintaining department spreadsheets that assist in the tracking of MBS related survey appointments, extension construction, installations, quality checks and other related items.
- Work with the MBS sales team and Business Installers on all business related installations, including the scheduling of outside contractors to complete the business installation, if deemed necessary.
- Responsible for field inspections of newly installed businesses to assure quality standards are maintained and customer satisfaction is met.
- Responsible to maintain various reports and documentation as it pertains to MBS related activity.
- Responsible to assist the primary Business Installer(s) to ensure a successful installation is achieved in the scheduled timeframes.
- Manage and ensure commercial project execution and completion.
- Completes other duties and responsibilities, as assigned and/or directed by the system management.

Experience:

Job Qualifications:
- High school diploma, G.E.D., or equivalent combination of training and/or experience required
- Must have at least 5 years of service and installation technical experience.
- Thorough knowledge of the business and residential services offered by MetroCast.
- Knowledge and understanding of small business networks and related network equipment.
- Knowledge of project management practices and procedures preferred.
- Knowledge of outside broadband networks utilizing coaxial cable and fiber technologies.
- NCTI, SCTE training and certification a plus.
- Experience with spreadsheets, word-processing and general computer skills preferred
- Valid driver's license without driving limitations or suspensions.
- Ability to work in both Belmont and Rochester NH footprint.
- Ability to lift 100 pounds, no fear of heights, and experience with proper use of hand tools.
- Enjoy working in a fast paced, results oriented environment
If interested, send your resume to: Harron Communications, 9 Apple Rd, Belmont, NH 03220, Attn: Tom Daigneault.

Location: Belmont & Rochester, NH

Apply Now!
Send email to jobs@metrocast.com

DISPATCHER--2nd Shift

Description:

Job Responsibilities:
- Responsible for the coordination of work routes for the Technicians and Installers.
- Schedules and completes service work orders.
- Maintain radio/phone communications with all field personnel in accordance with FCC, state and company standards.
- Communicates with CSRs, Technicians and Installers to create organized work flow.
- Able to resolve customer problems over the telephone.
- Tracks and organizes Technician and Installer paperwork; providing administrative support to Technical Department, prepare reports, other duties as assigned.
- Commitment to quality customer satisfaction.


Experience:

Job Qualifications:
-High school diploma, G.E.D. or equivalent combination of training and/or experience.
- Basic computer skills including internet (email, web browsers), Windows and MS Office.
- Two-way radio experience.
- Strong oral and written communication skills, good organizational skills and team orientation required.
- Must be reliable and able to work non-traditional office hours.
If interested, you should notify your supervisor and send your resume to: Harron Communications, 21 Jarvis Avenue, Rochester, NH 03868, Attn: Tom Daigneault.

Location: Rochester, NH

Apply Now!
Send email to jobs@merocast.com

CUSTOMER SERVICE REPRESENTATIVE – PART TIME – 2ND

Description:

Job Summary
Our Customer Service Representative position is a key company position that contributes to MetroCast’s vision of being the industry leader in customer service through quality, courtesy and teamwork. This position is responsible for educating and assisting our customers so they can make informed decisions about our products and services which include MetroCast Digital Cable TV, High Speed Internet, and Digital Voice service. The Customer Service Representative serves as a front line professional that must be able to provide the highest level of customer satisfaction. This position has extensive contact with the general public, therefore excellent customer satisfaction, communication skills, and attitude is essential.
Job Responsibilities:
- Handle incoming telephone calls and electronic communication to promote and sell MetroCast products and services; as well as provide billing and general service support.
- Acquire new customers and upgrade current subscribers through educating on MetroCast products and services.
- Maintains sales standards and other performance goals set by management.
- Navigate thru multiple data entry systems and other relevant applications, tools and resources while speaking with customers.
- Be an active listener who can show empathy and patience in a non scripted fast pace environment.
- Responsible for understanding and adhering to Federal Regulations and MetroCast Policies.
- Maintain customer account confidentiality.
- Responsible for adhering to an assigned schedule.
- Punctuality a must.
-All other duties and responsibilities as assigned.

Experience:

Job Qualifications:
- High school diploma or equivalent required.
- Basic reading, writing and arithmetic skills required.
- Prior sales and customer service / call center experience preferred.
- Computer literate with the ability to learn customer service software applications.
- Ability to work well under pressure, multi task, and remain calm and professional thru stressful or ambiguous situations.
- Ability to work a schedule including nights, weekends, holidays and overtime as required.
- Must be able to work in a structured environment with assigned processes and procedures.
- Knowledge of cable TV, phone and Internet services a plus.
- Excellent verbal and written communication skills with the ability to present information and direction in an articulate, organized and professional manner.
- Ability to listen and interpret the needs of the customer.
- Demonstrate accuracy with detailed work.
- Valid driver's license without driving limitations or suspensions.
If interested, you should send your resume to: Harron Communications, 21 Jarvis Avenue, Rochester, NH 03868 Attn: Tony Graves.

Location: Rochester, NH

Apply Now!
Send email to jobs@metrocast.com

Network Operations Center (NOC) Lead

Description:

Job Description:
The NOC (Network Operations Center) Lead is responsible for the continued operation along with internal and external customer service of a companywide network consisting of transport, switching, IP routers, servers, and applications with supporting fiber, facility, and power infrastructure. The NOC Lead is also responsible for overall outage management and will serve as the primary liaison to local system management regarding outage status and escalations.
In this capacity, the NOC Lead will help supervise and lead a group of employees responsible for the 24/7 operations, surveillance, repair, and customer service functions of the MetroCast networks and will be responsible for all associated processes for the organization. In addition to 24/7 surveillance and repair, the NOC Lead will be responsible for analyzing outage events and determining the appropriate corrective actions to eliminate future events resulting from the same cause(s).
Job Responsibilities:
- Supervise and lead a group of NOC engineers and analysts that provision, monitor, troubleshoot and repair the network consisting of best of breed technologies and equipment including Cisco, HP, Brocade, and Juniper, and other telecommunications equipment in conjunction with customers, other communications providers and other employees and organizations.
- Work with the NOC Manager to create and modify processes and procedures relating to the provisioning, surveillance, and repair of services.
- Provide status reports and performance reports for all aspects of MetroCast’s network operations.
- Create customer facing “Reason for Outage” documents with detailed information regarding the cause(s) of service impact and associated corrective actions.
- Document work efforts and troubleshooting status in trouble ticketing system and oversee network maintenance activities. Interact with customers to provide a high level of customer satisfaction.
- Work nights and/or weekends as necessary (on call for network emergencies or customer escalations).
- Work as a part of a team as well as be able to perform as an individual with minimal supervision.
- Overtime and On-call rotation may be required.
- Perform special projects and other duties as assigned.

Experience:

Job Qualifications:
- Bachelor’s degree (B.S.) in Information Technology, or a related field, or equivalent combination of training and/or experience.
- Excellent communications skills both written and verbal required.
- Strong leadership with one to three years of supervisory experience.
- Working knowledge of switching technologies (802.1Q, STP, RSTP, PVST+, MISTP etc.) required.
- Working knowledge of wireless Ethernet technologies (802.11a, 802.11b, 802.11g, 802.1x) required.
- Understanding of MetroEthernet technologies and architectures required.
- Working knowledge of AC and DC (-48V) power systems, including generators, rectifiers, inverters, and battery backup systems required.
- Knowledge of routing protocols including OSPF and BGP required.
- Working knowledge of switching technologies (802.1Q, STP, RSTP, PVST+ etc.) required.
- Knowledge of TCP/IP, UDP and ICMP are required.
- Working knowledge of IPv6 required.
- Knowledge of SMTP, POP, IMAP, and DNS required.
- Working knowledge of fiber cable types (SMF28, LEAF) and termination methods a plus.
- Knowledge of multicast routing protocols such as PIM as well as IGMPv1, v2 and v3 a plus.
- Working knowledge of DWDM & OTN/G.709 transport equipment including operational practices and an understanding of the physics and technologies involved a plus.
- Working knowledge of firewall technologies and the ability to modify basic rule sets a plus.
- Knowledge of directory services (LDAP, AD) and RADIUS a plus.
- Knowledge of Sun Solaris, Red Hat Linux or CentOS Linux a plus.
- Basic knowledge of Microsoft Office products as well as various trouble ticketing and circuit tracking software/processes.
- Ability to thrive in a dynamic, fast-paced environment.
- Ability to work under pressure with a diverse team.
- Cisco certification preferred.
- Great customer service skills.
- Effective problem solving and interpersonal skills.
Send your resume to: Harron Communications, 21 Jarvis Avenue, Rochester, NH 03868 or email hsdjobs@metrocastcablevision.com.
An Equal Opportunity Employer

Location: Rochester, NH

Apply Now!
Send email to hsdjobs@metrocastcablevision.com

Positions found in PA (1)

CUSTOMER SERVICE REPRESENTATIVE

Description:

Our Customer Service Representative position is a key company position that contributes to MetroCast’s vision of being the industry leader in customer service through quality, courtesy and teamwork. This position is responsible for educating and assisting our customers so they can make informed decisions about our products and services which include MetroCast Digital Cable TV, High Speed Internet, and Digital Voice service. The Customer Service Representative serves as a front line professional that must be able to provide the highest level of customer satisfaction. This position has extensive contact with the general public, therefore excellent customer satisfaction, communication skills, and attitude is essential.
Job Responsibilities:
* Handle incoming telephone calls and electronic communication to promote and sell MetroCast products and services; as well as provide billing and general service support.
* Acquire new customers and upgrade current subscribers through educating on MetroCast products and services.
* Maintains sales standards and other performance goals set by management.
* Navigate thru multiple data entry systems and other relevant applications, tools and resources while speaking with customers.
* Be an active listener who can show empathy and patience in a non scripted fast pace environment.
* Responsible for understanding and adhering to Federal Regulations and MetroCast Policies.
* Maintain customer account confidentiality.
* Responsible for adhering to an assigned schedule.
* Punctuality a must.
* All other duties and responsibilities as assigned.

Experience:

* High school diploma, G.E.D., or equivalent combination of training and/or experience required.
* Basic reading, writing and arithmetic skills required.
* Prior sales and customer service / call center experience preferred.
* Computer literate with the ability to learn customer service software applications.
* Ability to work well under pressure, multi task, and remain calm and professional thru stressful or ambiguous situations.
* Ability to work a schedule including nights, weekends, holidays and overtime as required.
* Must be able to work in a structured environment with assigned processes and procedures.
* Knowledge of cable TV, phone and Internet services a plus.
* Excellent verbal and written communication skills with the ability to present information and direction in an articulate, organized and professional manner.
* Ability to listen and interpret the needs of the customer.
* Demonstrate accuracy with detailed work.

Location: Berwick, PA

Apply Now!
Send email to bpinterich@metrocast.com

Positions found in VA (6)

INSTALLER/SERVICE TECHNICIAN

Description:

Direct Report to: Technical Operations Supervisor

Job Responsibilities:
• Installation and construction of outside plant, post and pre-wire work, surveys, and related work as required.
• Completion of daily installation route.
• Identification, repair and installation of service cabling using a variety of tools and test equipment.
• Interaction with customers to provide them with knowledge of their services in a professional and courteous manner.
• Promote and sell programming services and packages.
• Care and general maintenance of company assigned vehicles, tools, test equipment and safety equipment.
• Proper completion of daily work log, work orders, vehicle log and reports.
• Participate in ongoing Customer Service and technical training as required.
• Overtime may be required; On-call rotation may be required.
• Overall troubleshooting of cable television service; identification and repair of various feeder, and when required, trunk and fiber faults using various tools and test equipment; Repair signal leakage and splice all types of cable as required.
• Responsible for the completion of all daily service installation activity scheduled, including, but not limited to the completion of work orders, sales orders and vehicle reports.

Experience:

Job Qualifications:
• High school diploma or equivalent.
• Valid driver’s license, with proven good record.
• Formal electronics training, NCTI, SCTE Certification or equivalent preferred.
• Ability to perform physically demanding work and lift minimum of 75 lbs.
• Ability to work non-standard hours (evenings, weekends, etc.)
• Customer relation skills.
• Team oriented.

If interested, send your resume to: Jacquelyn Thomas, P.O. Box 1147 Saluda, VA 23149 An Equal Opportunity Employer

Location: Saluda, VA

Apply Now!
Send email to jacquelyn.thomas@metrocast.com

Customer Service Representative

Description:

Job Responsibilities:
.Handle incoming telephone calls and electronic communication to promote and sell MetroCast products and services; as well as provide billing and general service support.
Acquire new customers and upgrade current subscribers through educating on MetroCast products and services.
Maintains sales standards and other performance goals set by management.
Navigate thru multiple data entry systems and other relevant applications, tools and resources while speaking with customers.
Be an active listener who can show empathy and patience in a non scripted fast pace environment.
Responsible for understanding and adhering to Federal Regulations and MetroCast Policies.
Maintain customer account confidentiality.
Responsible for adhering to an assigned schedule.
Punctuality a must.
All other duties and responsibilities as assigned

Experience:

Job Qualifications:
High school diploma, G.E.D., or equivalent combination of training and/or experience required.
Basic reading, writing and arithmetic skills required.
Prior sales and customer service / call center experience preferred.
Computer literate with the ability to learn customer service software applications.
Ability to work well under pressure, multi task, and remain calm and professional thru stressful or ambiguous situations.
Ability to work a schedule including nights, weekends, holidays and overtime as required.
Must be able to work in a structured environment with assigned processes and procedures.
Knowledge of cable TV, phone and Internet services a plus.
Excellent verbal and written communication skills with the ability to present information and direction in an articulate, organized and professional manner.
Ability to listen and interpret the needs of the customer.
Demonstrate accuracy with detailed work.
Valid driver's license without driving limitations or suspensions.
If interested, you should notify your supervisor and send your resume to: Harron Communications, 126 Urbanna Road, Saluda, VA 23219 Attn: Jacquelyn Thomas

Location: Kilmarnock, VA

Apply Now!
Send email to jacquelyn.thomas@metrocast.com

Customer Service Representative

Description:

Job Responsibilities:
Handle incoming telephone calls and electronic communication to promote and sell MetroCast products and services; as well as provide billing and general service support.
Acquire new customers and upgrade current subscribers through educating on MetroCast products and services.
Maintains sales standards and other performance goals set by management.
Navigate thru multiple data entry systems and other relevant applications, tools and resources while speaking with customers.
Be an active listener who can show empathy and patience in a non scripted fast pace environment.
Responsible for understanding and adhering to Federal Regulations and MetroCast Policies.
Maintain customer account confidentiality.
Responsible for adhering to an assigned schedule.
Punctuality a must.
All other duties and responsibilities as assigned.

Experience:

Job Qualifications:
High school diploma, G.E.D., or equivalent combination of training and/or experience required.
Basic reading, writing and arithmetic skills required.
Prior sales and customer service / call center experience preferred.
Computer literate with the ability to learn customer service software applications.
Ability to work well under pressure, multi task, and remain calm and professional thru stressful or ambiguous situations.
Ability to work a schedule including nights, weekends, holidays and overtime as required.
Must be able to work in a structured environment with assigned processes and procedures.
Knowledge of cable TV, phone and Internet services a plus.
Excellent verbal and written communication skills with the ability to present information and direction in an articulate, organized and professional manner.
Ability to listen and interpret the needs of the customer.
Demonstrate accuracy with detailed work.
Valid driver's license without driving limitations or suspensions.
If interested, you should notify your supervisor and send your resume to: Harron Communications, 126 Urbanna Road, Saluda, VA 23219 Attn: Jacquelyn Thomas


Location: King George, VA

Apply Now!
Send email to jacquelyn.thomas@metrocast.com

DISPATCHER

Description:

Direct Report to: Technical Operations Manager

Job Responsibilities:

•Responsible for the coordination of work routes for the Technicians and Installers.
•Schedules and completes service work orders.
•Maintain radio/phone communications with all field personnel in accordance with FCC, state and company standards.
•Communicates with CSRs, Technicians and Installers to create organized work flow.
•Able to resolve customer problems over the telephone.
•Tracks and organizes Technician and Installer paperwork; providing administrative support to Technical Department, prepare reports, other duties as assigned.
•Commitment to quality customer satisfaction.


Experience:

Job Qualifications:

•High school diploma, G.E.D., or equivalent combination of training and/or experience required.
•Basic computer skills including internet (email, web browsers), Windows and MS Office.
•Two-way radio experience.
•Strong oral and written communication skills, good organizational skills and team orientation required.
•Must be reliable and able to work non-traditional office hours.

If interested, send your resume to: Jacquelyn Thomas
PO Box 1147, Saluda, VA 23149

An Equal Opportunity Employer


Location: Warsaw, VA

Apply Now!
Send email to jacquelyn.thomas@metrocast.com

ADVANCED TECHNICIAN

Description:

• Perform technical troubleshooting, diagnostics, and proactive maintenance with an emphasis on system integrity.
• Perform system sweep and balance throughout the trunk, distribution, and optoelectronic system for optimal system performance.
• Perform 100% operational tests on existing Standby and Non-Standby Power Supplies.
• Follow established documentation procedures by completing and turning in required paperwork
• Safely operate all company vehicles and applicable equipment. Maintain tools, equipment, and vehicle in good, safe working order.
• Perform Standby system service (on-call) as scheduled by the technical services group
•Provide back up support, on the job training, and guidance to less experienced Installers and Technicians.







Experience:

• High school diploma, G.E.D., or equivalent combination of training and/or experience required.
• At least two (2) years in the cable field as a technician with excellent references.
• Comprehensive knowledge of trunk, distribution, and optoelectronic systems, contemporary Sweep test equipment, Analyzers, OTDR, TDR, and various RF equipment.
• NCTI, BCT/E training and certification a plus.
• Computer literate with knowledge of Windows software
• Ability to lift >75 lbs. and handle 32' extension ladder.
• Valid driver's license without driving limitations or suspensions
• Ability to work non-traditional hours.
• Must be a team oriented, self-motivated, well organized individual.
• If interested, you should notify your supervisor and send your resume to: Jacquelyn Thomas, PO Box 1147, Saluda, VA 23149

Location: KING GEORGE, VA

Apply Now!
Send email to jacquelyn.thomas@metrocast.com

CUSTOMER SERVICE REPRESENTATIVE

Description:

Job Summary
Our Customer Service Representative position is a key company position that contributes to MetroCast’s vision of being the industry leader in customer service through quality, courtesy and teamwork. This position is responsible for educating and assisting our customers so they can make informed decisions about our products and services which include MetroCast Digital Cable TV, High Speed Internet, and Digital Voice service. The Customer Service Representative serves as a front line professional that must be able to provide the highest level of customer satisfaction. This position has extensive contact with the general public, therefore excellent customer satisfaction, communication skills, and attitude is essential.
Job Responsibilities:
• Handle incoming telephone calls and electronic communication to promote and sell MetroCast products and services; as well as provide billing and general service support.
• Acquire new customers and upgrade current subscribers through educating on MetroCast products and services.
• Maintains sales standards and other performance goals set by management.
• Navigate thru multiple data entry systems and other relevant applications, tools and resources while speaking with customers.
• Be an active listener who can show empathy and patience in a non scripted fast pace environment.
• Responsible for understanding and adhering to Federal Regulations and MetroCast Policies.
• Maintain customer account confidentiality.
• Responsible for adhering to an assigned schedule.
• Punctuality a must.
• All other duties and responsibilities as assigned.

Experience:

Job Qualifications:
• High school diploma, G.E.D., or equivalent combination of training and/or experience required.
• Basic reading, writing and arithmetic skills required.
• Prior sales and customer service / call center experience preferred.
• Computer literate with the ability to learn customer service software applications.
• Ability to work well under pressure, multi task, and remain calm and professional thru stressful or ambiguous situations.
• Ability to work a schedule including nights, weekends, holidays and overtime as required.
• Must be able to work in a structured environment with assigned processes and procedures.
• Knowledge of cable TV, phone and Internet services a plus.
• Excellent verbal and written communication skills with the ability to present information and direction in an articulate, organized and professional manner.
• Ability to listen and interpret the needs of the customer.
• Demonstrate accuracy with detailed work.
• Valid driver's license without driving limitations or suspensions.
If interested, you should send your resume to:
Attn: Jacquelyn Thomas
PO Box 1147
Saluda, VA 23149
An Equal Opportunity Employer

Location: Colonial Beach, VA

Apply Now!
Send email to jacquelyn.thomas@metrocast.com

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