Frequently Asked Questions

Multi-Room DVR FAQ's

• What is DVR?
  
  
  Digital video recording (DVR) gives you the ability to time shift, record and save video programming. It has enjoyed rapid adoption by consumers, growing from just one percent of U.S homes in 2006 to more than 40 percent today, according to industry estimates. As the number of televisions in the typical U.S. household now numbers three and continues to grow, so has the interest in having DVR functionality on more than one set.
  
  
  
• What is Multi-Room DVR?
  
  
  Multi-Room DVR from MetroCast is a new, feature-rich service which enables HD digital video recording and playback in up to three rooms simultaneously.
  
  
  
• What kind of equipment do I need?
  
  

  MetroCast will deploy Pace High Definition digital set top converters matched with a Multi-Room DVR Server.  There is no need to buy expensive equipment, because the equipment is leased from MetroCast at an affordable monthly rate.

  
  

   

  
  
  
• How is it different than other DVR products?
  
  
  Unlike other products currently in the market, MetroCast Multi-Room DVR will allow each set-top not only to playback previously recorded programs, but also to record up to two simultaneous recordings, even while playing back another recording. Thus, with three-room Multi-Room DVR, up to six programs can be recorded and three played back simultaneously. The MetroCast Multi-Room DVR also allows customers to pause live TV on any connected television.  It is the most advanced multi-room DVR product available today.
  
  
  
• How can I display the shared list of recordings on any TV?
  
  
  
  

  Press the B key on your remote control.

  
  

   

  
  
  
  
  
• How do I schedule a recording?
  
  
  On any TV, simply press the ‘red record’ button for an instant recording of the channel the mDVR converter is tuned to or display the grid guide and use the ‘red record’ button to schedule a future show for recording.
  
  
  
• How do I prevent my children from watching inappropriate content on the shared mDVR list?
  
  
  You can set parental controls on each individual mDVR converter using the ‘Menu’ button or you can set controls on each recorded show when you select it from the

  
  

  My DVR list.

  
  

   
  
  
  
• How do I organize my recorded shows?
  
  
  On the mDVR screen, you can sort the recordings by date, by title, by channel, and by the mDVR converter at which the recording was made.  The mDVR screen also creates folders for series recordings when they are sorted by title.
  
  
  
• Can I watch the same recorded show at the same time in multiple rooms?
  
  
  Yes, you can watch, pause, fast-forward and rewind the recorded show in multiple rooms at the same time.
  
  
  
• How do I stop watching a recorded show in one room and continue watching in another room from the same place in the recording?
  
  
  Simply ‘Stop’ or ‘Pause’ the playback of the recorded show, move to the other room, find the show on the mDVR screen, and choose ‘Play/Resume’.
  
  
  
• Can I start watching a show that is in the process of being recorded?
  
  
  Yes, you can watch a recording-in-progress on a different TV than the one at which you scheduled the recording.
  
  
  
• Why does playback of my recording stop when I hit the ‘Guide’ button?
  
  
  You cannot display the ‘Guide’ while playing back a recording from the mDVR screen. You can, however, display the ‘Guide’ if you are playing back from the My DVR screen.