- What if I have a problem with my bill?
You may want to refer to How to Read Your Bill to determine if there are answers you can review Online.
- What if I have a problem with Online Bill Pay?
You may want to refer to the Online Bill Pay FAQs to determine if there are answers you can review Online.
- How do I register a complaint?
We're sorry if you have experienced any problems with our service. Please
contact us or use the
customer email form so we can quickly respond to your comments.
- How do I schedule an appointment?
Installation appointments are available in the morning and afternoon. Please
contact your local office to schedule an appointment.
- What do I do when I move?
If you ever move out of our service area, please leave any and all equipment with us. A prompt return of the equipment is necessary for us to close your account. Any lost, stolen or damaged converters will be charged to you. Your representative will be happy to explain disconnect procedures.
- Is there a fee for using the Online Bill Pay program?
Online Bill Pay is free! If you decide to view and pay your bill through another electronic service or home banking software, a fee may be charged by that provider.
- What happens during the registration process?
Once you have entered your account number and confirmed your identity, we will verify that the information you submitted matches the primary account holder's information we have on file. This information must match exactly in order to be approved for the service.
- Can my spouse or roommate sign up for Online Bill Pay also?
There can only be one login and password per MetroCast Account. The primary account holder's information would be the only way to access the Bill Pay system. However, payments can be made using multiple credit cards or payment methods.
- When will I see my first electronic bill?
It depends on when you enrolled. An email notification will be sent to you once your online statement is available. Until you receive this notification you should pay the amount due on your paper statement.
- Can I view previous bills and how can I obtain a printed copy?
From the time you complete your registration, you will accumulate up to 6 months of electronic bills. You may print your electronic bill at any time in order to retain a printed statement, or select the option of paper and online statements to continue receiving both.
- Can I use a bank account or credit card to make a payment?
You can schedule one time or recurring payments with either a bank account, credit card, or debit card.
- Can I still pay my electronic bill with a check or another method other than Online Bill Pay?
Yes, you may pay your bill outside of Online Bill Pay program. Please note that any payment you make in this matter will not be reflected on your Online Bill Pay account as being paid until the following billing cycle.
- Can I modify or cancel a payment scheduled through Online Bill Pay?
You cannot cancel or update a one-time payment once it has been submitted. You can cancel a recurring payment up to one banking day prior to the scheduled debit day.
- Do I get a confirmation that my payment request has been received?
Yes, a confirmation screen will appear summarizing your payment request. You can also view your pending transactions.
- If I lose access in the middle of submitting a payment, what do I do?
A payment transaction is completed only once you've received a confirmation page. All transactions are generally lost when your session is terminated for any reason. If you are unsure if your payment request has been processed, before making another payment, check for pending payments.
- How do I resolve a dispute regarding my payments or account?
Please call us. Our contact information is available on the
Customer Support page.
- How can I change my financial information?
If you make one time payments, you will be prompted to enter your financial information for each payment. If you are set up for recurring payments, you may modify your financial information by clicking on Pay Bill and then selecting the Recurring Payment option.
- Can I change my Login and/or password?
You may change your password by clicking on My Profile, then on Change Password. You will be prompted for your new password. If you would just like to change your password, please click the "forgot your password" link on the Login page.
- How can I obtain a copy of the Terms and Conditions?
- How do I cancel this Online Bill Pay service?
Please click on My Profile, then on Unregister. If you have a recurring payment set up, you will need to make a decision on whether to continue that service. By cancelling, you will no longer receive electronic statements.
- If I cancel Online Bill Pay, what happens to my payment data and electronic statements?
If you cancel Online Bill Pay, your payment and electronic statement history will be purged.
- Is cancellation immediate?
Yes, cancellation is effective immediately.
- How will my financial information be protected?
The credit card number or bank account information is masked on payment screens except when a new payment is being entered and verified. The web site does not store one time or recurring payment information online. The information is stored on the mainframe which sends the information down when queried.
- When will the money leave my funding account and when do you apply the payment to my MetroCast account?
If you enter your payment each month, it will process on the day you enter it. If you are setting up an automatic recurring payment, our billing system will apply your payment 10 days after the bill prints.
