Notice to Former Mediacom Customers
We are pleased to inform you that we are in the final stages of completing the transition of service from Mediacom to MetroCast.
The email stage of this transition will take place after midnight on October 9, 2012. Your new MetroCast email username will be the same as your existing Mediacom email username with a new domain name of ms.metrocast.net.
For example if your existing email address is firstname.lastname@example.org, your new email address is email@example.com.
After October 9, 2012, and continuing through the end of October 2013, email sent to the old Mediacom account will automatically be forwarded to your new MetroCast account. This should allow adequate time for you to notify your contacts of your new MetroCast email address.
After October 9th 2012 it is important that you DO NOT use a smart phone or iPad application the first time you access your MetroCast account as it will not activate the email migration process. Please use your computer-
based (desktop or laptop) email client (like Outlook) or webmail on initial login.
Thank you for being a new MetroCast customer.
Click here to email your local MetroCast Technical Support.
MetroCast Email Accounts
The following information is designed to provide more information about your new email address, and is related to MetroCast email addresses only. MetroCast internet packages come with either 2 or 5 complementary email addresses, with additional email addresses available for a small fee.
Unused Email Accounts
Email accounts that are not accessed for over one year are subject to permanent removal from the system. This allows us to free up popular email addresses so that new customers may have them. Accounts that are not checked for 90 days are disabled. You can check the email address through our website to restore any lost functionality.
The MetroCast email system is not meant for permanent storage of email. The system is designed to store email only until the customer is able to retrieve it. Therefore, any email message that is left on the system for over 120 days is subject to deletion. It is suggested that the customer use a permanent email program such as Outlook, Outlook Express, Mac Mail, or any other local email client.
Email Lists/Mass emails
Residential and Business customers using a dynamically assigned IP address can send an email addressed up to 100 recipients and each email can be up to 20MB in size. Business customers using a reserved or static IP address can send an email addresses to up to 500 recipients and each email can be up to 500MB in size.
Each email account has a total available space of 250MB on our email server and can contain a maximum of 8192 emails. When this quota is reached, email will not be delivered to the account that is past its quota. An automated email, via our spam protection server will be sent when the quota is at 90% that will direct you on how to retrieve those emails from our mail server.
Spam Protection Server
MetroCast currently has a spam protection server in place to protect your email address. You may see emails come in from our spam protection server (Proofpoint Server) from time to time. If you receive an email from firstname.lastname@example.org, its is probably an end user digest containing the email our spam protection server has blocked. We give you the opportunity to "release" any emails that have been wrongly quarantines though this email. You can also add safe email addresses and block certain unwanted email adresses. There is also an option to change your spam settings via this email. Learn more about Spam Protection. If you need help of have any questions, feel free to contact or technical support staff at any time.
Email Client Configuration
Below you will find the standard email configuration information, as well as some basic directions on how to configure some of the more popular email clients with your new MetroCast email address. If the email client you wish to use is not included in this list, and the standard configuration information does not provide enough information for you to configure your client on your own, feel free to contact technical support at any time (http://metrocast.com/contact.cfm)
If you wish to change your password, you can visit https://panel.metrocast.net/ and enter your existing email address and password, and then change the password to a new one. In the event you forget your password, you will need to contact technical support for assistance with changing your password. You can find the appropriate technical support toll free number for your region here: http://metrocast.com/contact.cfm
Standard Email Configuration Information
Your email client should be configured for NO SSL and NO AUTHENTICATION, and your User/Account Name is your entire email address (i.e. email@example.com). POP and SMTP Server Settings are defined below and based on the state in which your account resides.
New Hampshire & Maine
Below are some of the more popular email clients and some step-by-step directions for configuring them.
MS Outlook 2010
Windows Live Mail
BlackBerry Email setup
Windows Mail 6
Classic Outlook Express
Outlook 200x or Outlook XP
OSX Mountain Lion 10.8 Mac mail setup (Mac mail 6)
If you would like to speak to a technical support representative about your email account, please find the appropriate toll free number here