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QUALITY CONTROL TECHNICIAN

Apply for position Location: Hollywood, Maryland

Job Summary:

• Assure contractor work and documentation meets the requirements of the company policies and procedures through observation, communication, pre- and post- inspection, reporting and final acceptance.
• Complete job site inspections of work assigned to contract crews, log all craftsmanship and customer education deficiencies and procedural discrepancies observed. Define the proper resolution(s) to be followed to correct the deficiencies and discrepancies.
• Review contractor field inspection reports and perform company field audit report to verify work completed is acceptable.  Document and log all findings.
• Attend project meetings to receive field inspection reports and present audit inspection reports.
• Act as the central point of contact for contractors in all matters associated with quality of workmanship and resolution of failures found during inspections, including customer complaints.
• Responsible for the completion of all daily customer service activity assigned, including, but not limited to the completion of work orders and vehicle reports.
• Participate in ongoing customer service and technical training as required.
• In a professional and courteous manner, provide customer education on the services and equipment being provided by MetroCast. Customer education and training to include demonstration of set top converters and remote controls, voice services, HSD including e-mail and Internet access and wireless technology if appropriate.
• System monitoring, through both test equipment and visual inspection. Identify system impairments and perform necessary repairs.
• Home compliance certification documentation.
• Care and general maintenance of company assigned vehicles, tools, test equipment and safety equipment.
• Overtime and on-call rotation may be required.
• Operate PC and MS Office program software.
• Other duties as assigned.

 

Job Responsibilities & Required Qualifications.

• High school diploma, G.E.D., or equivalent combination of training and/or experience.
• Minimum 5 years telecommunications installation and service experience.
• Proficient in the use of standard installation and service test equipment.
• Knowledge of applicable regulatory code requirements; i.e. grounding, minimum separation between cable  and electrical wires, etc.
• Professional verbal communication and telephone skills.
• Ability to complete assigned work in an efficient and organized manner.
• Ability to work with detail and produce accurate results.
• Strong external/internal customer satisfaction focus, sound judgment.
• Demonstrated capacity to use office equipment such as fax machines, copy machines and telephones.
• Ability to perform physically demanding work and lift 75 pounds.
• Valid driver's license with proven good record and without driving limitations or suspensions.
• Ability to work non-standard hours, including weekends and evenings.
• Ability to work in a goal oriented and schedule driven environment with flexibility to work the hours required to meet the demands.
• Attendance and punctuality are both essential functions of this position.