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MetroCast Begins Encrypting Video channels for MD customers June 22


MetroCast Communications has announced that it will begin encrypting—or scrambling—its Basic and Expanded Basic video channels for its Maryland customers beginning June 22.  

Encryption is a superior, technologically-advanced means of delivering digital video signals to customers. Encryption encodes video programming so that it cannot be viewed without authorization and payment.

“Unauthorized access to services by non-customers is not only unfair to paying customers, but also can degrade the quality of cable service received by paying subscribers,” said Bernard Hazelwood, general manager for MetroCast’s operations in Maryland. “Encryption also allows certain video services to be activated and deactivated remotely, which is a convenience for customers, and can help reduce the need for scheduled in-home appointments,” he added.

The encryption project will begin on June 22 and will occur over a period of four weeks, as groups of approximately 20-25 channels will be encrypted each week. By July 13, all Basic and Expanded Basic channels will be encrypted.  

Customers that already have a set-top box, digital terminal adapter (DTA) or a retail Cable CARD™ device connected to each television in their home or business will be unaffected by this change. 

Customers that have TVs without MetroCast equipment should call 1.877.959.4862 (residential customers) or 1.800.952.1312 (business customers) to arrange for the equipment needed to continue receiving Basic and Expanded Basic video services.   

Residential customers may pick up DTAs, CableCARDS or set-top boxes from MetroCast at its office located at 43920 Airport View Drive Hollywood, Maryland.  MetroCast also will offer free shipping of DTAs with easy installation and activation instructions.  Customers may opt for a professional installation by a MetroCast technician at our standard Change of Service fee ($40).

For more information, call (877) 959-4862 or visit MetroCast.com/upgrades.


MetroCast serves residential and business-class customers in New Hampshire, Maine, Pennsylvania, Maryland, and Virginia with video, high-speed Internet and digital phone service.