Manage Your MetroCast Digital Phone Account
It's easy to manage your MetroCast Digital Phone service: review recently received and dialed calls, check detailed monthly statements, set call feature settings, and listen to voice mail online. Click on the link below to access your account:
For the full MetroCast Digital Phone User Guide (PDF), click here.
Phone Equipment User Guides
Arris TG2472 - 802.11ac Wireless Gateway
Arris TG862G - Touchstone® DOCSIS® 3.0 Wireless 802.11n Gateway
Arris TM822 eMTA - Touchstone® DOCSIS® 3.0 8x4 Ultra-High Speed Telephony Modem
Arris Touchstone TM502G eMTA - Telephony Modem
Arris Touchstone TM602 eMTA - Telephony Modem
eMTA Battery Installation Instructions - If you have purchased a replacement Internet/phone modem (eMTA) battery, please use these instructions to replace the old battery with the newly purchased one.
ONT Battery Testing Instructions - MD & VA Fiber-to-the-Home Customers: After you have purchased your Optical Network Terminal (ONT) replacement battery and it has been installed by a qualified MetroCast technician, you should use these instructions to periodically test the standby battery in the external power supply that provides power to your ONT to ensure it is operational in case of a commercial power outage.