MetroCast's Seasonal Convenience Plan
Save money by suspending your services while you are away from your part-time residence!
Do you move with the seasons? Do you travel to warmer weather in the winter or use your home as summer retreat? Then MetroCast has a plan for you. With our Seasonal Convenience Plan MetroCast offers a simple way for you to save money and ensure your services will be on and ready for you whenever you return home.
- Keep your MetroCast equipment in your home.
- FREE activation of your services upon your return.
- NO waiting for an appointment and NO reconnection fees.
- Keep your MetroCast e-mail addresses and access them from anywhere.
- You keep your existing MetroCast Digital Voice telephone number.
The MetroCast Seasonal Convenience Plan is available for enrollment for any homeowner who will be away from their residence for a minimum of 60 consecutive days. Your home must be unoccupied while you are away. We know your time is valuable and once registered, this program does not require a phone call or a visit to a MetroCast Service Center.
It's that simple. We will do everything for you.
If you have any equipment that you do not wish to place on the Seasonal Convenience Plan, please return it to a MetroCast Payment Center near you. Standard installation and service fees will apply for any equipment not placed on the plan upon reconnection or upon your return.
Please note: Remote monitoring of a home alarm or home automation system are not supported by the MetroCast Seasonal Convenience Plan. For remote monitoring of your alarm or home automation systems, your Digital Phone Service or MetroCast Internet service must remain active. However, you can still take advantage of the Seasonal Convenience Plan by placing your other MetroCast services on pause.
MONTHLY SEASONAL CONVENIENCE PLAN PRICES*
|Cable Television||$ 1.95|
|HD, DVR, or HD/DVR Converter||$ 2.95 per converter|
|Basic Digital Converter||$ 1.95 per converter|
|Digital Phone Service (primary line)||$14.95 (primary phone number and equipment)|
|Digital Phone Service (additional lines)||$10.95 (per line for each additional line)|
|MetroCast High-Speed Internet Service||$ 3.95 (includes equipment)|
Seasonal Plan FAQ
Q. WHAT IS THE METROCAST SEASONAL CONVENIENCE PLAN?
A. Our Seasonal Convenience Plan is designed with our part-time residents in mind. It allows you to put your cable, Internet service and/or home telephone service "on vacation" while you are away from your part-time residence and it creates a simple and convenient way to activate your services when you are ready to come back.
With our Seasonal Convenience Plan, you tell us when you want your services "paused' and when you want them turned back on. We'll do the rest. With our Seasonal Convenience Plan there are no installation charges or waiting for an appointment. Just provide us with your departure and return dates and we'll do the rest! When you return to your home, your MetroCast services will be working the same as when you left.
Q. WHO QUALIFIES FOR THE PLAN?
A. Homeowners who will be away from their residence for a minimum of 60 consecutive days. Your home must be unoccupied while you are away.
Q. HOW DO I PAY FOR THE PLAN?
A. For your convenience, we can enroll you in our recurring payment option or you can pay your bill monthly online by going to www.Metrocast.com and selecting "Pay your bill online'. If you prefer, we can also mail your bill to you at your part-time residence. For assistance with these options, please register online or call our Customer Service Department.
Q. HOW WILL I RECEIVE MY METROCAST BILL WHILE I AM ON THE SEASONAL CONVENIENCE PLAN?
A. You will provide MetroCast with an active billing address while you are taking advantage of the Seasonal Convenience Plan. Your active billing address will help us stay in contact with you to ensure that your service is restored upon your return date.
Q. DOES METROCAST OFFER AN AUTOMATED PAYMENT SERVICE?
A. Yes, MetroCast offers automatic, recurring bill payment by credit card, debit card or check (via Electronic Funds Transfer). This option allows a fast and convenient way to pay your bill and it's free. Here's how it works: On the statement due date, your payment will be automatically withdrawn from the checking account, savings account, or credit card of your choice. You can enroll in MetroCast's automatic bill pay service by accessing "My MetroCast Logins" on Metrocast.com and selecting "Bill Pay” or click here.
You can use MetroCast Online Bill Pay for all your MetroCast services throughout the year. A customer service representative can walk you through these options on the phone.
Q. l'M CURRENTLY PAYING A PROMOTIONAL RATE FOR SERVICE. WILL THAT RATE CONTINUE WHEN I RETURN?
A. Unfortunately, all promotional rates end when the account goes on the Seasonal Plan. Should you wish to add a new service when you return, you may be eligible for promotions that are available at that time.
Q. WHAT IF I DON'T WANT TO PUT ALL MY EQUIPMENT ON THE SEASONAL CONVENIENCE PLAN?
A. Return any of your MetroCast equipment to one of our Payment Centers and your Seasonal Convenience Plan will reflect your remaining service level.
Please note: Adding these services upon your return may result in additional installation or deposit charges. In addition, an appointment at your home may be necessary to connect certain equipment.
Q. Will THERE BE A CHARGE TO RECONNECT MY SERVICE UPON MY RETURN?
A. No. This is one of the great benefits of the Seasonal Convenience Plan. Enjoy this convenient, no-waiting, hassle-free option of having your cable service reactivated before you return at no additional charge to you. And when you take advantage of the Plan, you can keep your equipment in your home while you're away. There is no need to contact us when you return, another great convenience of the plan.
Q. CAN I TAKE ADVANTAGE OF THE METROCAST SEASONAL CONVENIENCE PLAN IF I HAVE A HOME ALARM SYSTEM?
A. Remote monitoring of a home alarm or home automation system are not supported by the MetroCast Seasonal Convenience Plan. For remote monitoring of your alarm or home automation systems, your Digital Phone Service or MetroCast Internet service must remain active. However, you can still take advantage of the Seasonal Convenience Plan by placing your other MetroCast services on pause.
Q. WHAT If MY RETURN DATE CHANGES?
A. If your return date changes after your request has been processed, please call MetroCast Customer Service and provide us with your new return date. To ensure we meet your needs, MetroCast must receive 14 days’ notice, prior to original or new return date, whichever is earliest.